Patient Access Representative | UF Health Corporation | Full-Time | Days

Patient Service Representative

As a 'first impression' to our customers, greet and assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputting data accurately.

Checking patients in and out when they arrive/leave appointments

Answering phone lines to address patient inquiries

Documenting insurance information, personal information, payment methods and other important patient information

Keeping patient files updated

Communicating important information and details to other medical care staff

Contacting insurance companies regarding coverage, pre-approvals, billing and other issues

Processing payments from patients

Managing various types of paperwork, ensuring appropriate signatures are acquired

Performing other clerical duties

Education:

• High School Diploma or equivalent required.

Working knowledge of medical and insurance terminology

Customer service experience preferred

Strong communication and customer service skills

Input extensive data