Customer Service Representative

Customer Service Representative

Location: Crystal Lake, IL Pay Rate: $20.50 per hour Schedule: Monday to Friday, 11am to 7:30pm

Your Next Chapter Starts With "Hello." Looking for Customer Service Representative jobs in Crystal Lake where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. If your skills and experience are a good match for this role please apply today.

Job Duties

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors, and distribution centers.
• Provide technical product, statement, and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into the ERP system.
• Generate, update, and close customer notes in the CRM database.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Previous CSR experience at least 1 year, experience with CRM and SAP Programs Preferred Qualifications
• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

Turn your people skills into a paycheck. Start here.