Store Manager

Internal Hire Store Manager Job Description Offers are determined based on the candidate’s experience, the operational volume of the assigned store (weekly sales), and tenure within the company. Store Managers are required to be scheduled for a minimum of 45 hours per week, including at least one weekend day. Total hours worked are a direct reflection of the Store Manager’s ability to build, staff, and retain an effective team while maintaining operational standards. The Store Manager is ultimately responsible for ensuring all shifts are covered. 2 weeks paid vacation (capped at 4 weeks)** Quarterly Bonus** Anniversary Bonus (Years of employment x $100) **Eligibility Requirements: Apply to certain benefits. Overview The Store Manager (SM) is responsible for leading the daily operations, performance, and development of a Dunkin’ location. This role serves as the foundation of execution within the company’s culture—translating expectations into consistent in-store performance through leadership, accountability, and team development. The Store Manager leads through a culture of care—expressed through clear expectations, consistent accountability, and intentional development of people. By developing Shift Managers and Crew Members into capable, confident team members, the SM ensures the store operates with discipline, consistency, and pride. This role is responsible not only for results, but for how results are achieved—through people-centered leadership and strong operational standards. Key Behaviors Demonstrates care for team members through clear expectations, accountability, and development Leads through people—developing others to execute at a high level Holds standards consistently without lowering expectations Communicates clearly, directly, and respectfully Creates structure and organization in a fast-paced environment Takes ownership of store performance and team development Maintains a strong presence on the floor, leading through action Mission Statement Fast and Friendly Service. Clean Restaurants. Core Values Teamwork: We succeed together. Excellence: Consistent, high-quality results in all areas. Growth: Development of individuals and the organization through clear goals, accountability, and celebration of success. Key Responsibilities Leadership & Culture Lead through a culture of care by setting clear expectations, holding the team accountable, and developing people intentionally Train, coach, and develop Shift Managers and Crew Members to build capability and confidence Create a store environment where accountability, respect, and performance are balanced with support and development Reinforce consistent communication, expectations, and standards across all shifts Identify and develop future leaders within the store Team Development & Training Ensure all team members are properly trained and following operational standards Utilize training tools and systems to track and improve development Provide real-time coaching and structured feedback to improve performance Build bench strength by developing Shift Managers and preparing future Store Managers Operational Excellence Ensure the store consistently meets Dunkin’ brand standards for: Speed Quality Maintain strong execution of food safety, sanitation, and operational procedures Oversee inventory management, ordering, and product quality Execute product rollouts, promotions, and operational changes effectively Accountability & Performance Management Hold team members accountable to performance and behavioral expectations Conduct performance conversations and evaluations focused on growth and development Monitor key performance indicators (KPIs), including: Labor Speed of Service Operational execution Partner with the Multi-Unit Leader to implement improvement plans Profitability & Business Performance Manage labor, cost of goods, and controllable expenses Build and execute plans to achieve sales and operational targets Ensure proper scheduling, staffing, and deployment based on business needs Identify opportunities to improve efficiency and profitability Qualifications 3+ years of experience in the quick-service restaurant (QSR) industry. 1+ years of experience in a supervisory or management role. Proven expertise in coaching and team development. Strong organizational and problem-solving skills. Experience in food safety and sanitation practices. Competent in Microsoft Office Suite or equivalent tools. The Store Manager role is responsible for developing people, executing standards, and driving results within a single location by leading through care, accountability, and intentional development under the guidance of the Multi-Unit Leader. #J-18808-Ljbffr