Human Resources Coordinator - *** Heavy Call Volume Support ***

Job Description

Job Description

The HR Coordinator provides HR support for large multi-site/service system. Establish and maintain effective communication and working relationships with employees, managers, and HR Community.

Essential Duties Coordinate the onboarding process including day to day transactions of off boarding, conducting background screening, data entry and assigned tasks as needed. Review all employee change forms, new hire and termination documentation for accuracy and completeness. Responsible for accurate and timely processing of new hires, termination requests and changes into the HRIS (HCM) database/HR master file. Create and maintain employee personnel files, including separate medical and I-9 files. Perform audits on personnel records to maintain regulatory compliance with state and federal standards. Ensure that appropriate data is input and maintained in HRIS system to coordinate pay-related information with the Payroll department.

Administrative/Customer Service/Advice:

Respond to incoming HR inquiries and requests in a timely, accurate and professional manner while handling multiple contact channels and continually prioritizing appropriate workflows Advise management and staff on employee issues, policies and procedures. Respond to employee questions and concerns regarding employee information, policies and procedures and document retrieval.

Build quality, long-term relationships with internal clients, HR Contact Center team members and business partners that lead toward effective collaboration and seamless service. Assist with payroll inquiries as needed. Use Service Now, a case management tool, to handle, advance and fulfill HR cases. Ensure compliance with company’s values, policies, and procedures

Responsibility for operational and technical HR duties to include: Data entry and file maintenance. Processing and completion of new hire paperwork. Maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements. Miscellaneous employee requests. Special projects as assigned.

MINIMUM REQUIREMENTS *

Bachelor’s Degree in a related field is preferred. Bilingual Spanish/English preferred Proficiency in Microsoft Office 365 is required; including Outlook, Word and Excel Attention to detail with exceptional organizational and time management skills is a must. Excellent interpersonal and verbal and written communication skills.