Lead Analyst Business Systems

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over/transfer sponsorship of an employment visa at this time, including CPT/OPT.***Lead Business Systems Analysts take a leadership role in steering the evaluation of an organization's business processes and systems. Leveraging their expertise, they identify and implement advanced solutions to optimize efficiency and effectiveness. Leading collaboration with stakeholders to gather requirements, analyze complex data, and create comprehensive documentation outlining advanced system specifications. Lead analysts take a leadership role in facilitating communication between business users and IT teams, ensuring that high-level technology solutions align strategically with organizational goals.What you will do:Lead cross-functional teams in an Agile environment to gather and document business requirements for software development projects.Mentor junior and mid-level analysts and provide technical guidanceAnalyze and translate business needs into clear and concise user stories, ensuring alignment with project goals.Orchestrate communication between business stakeholders and development teams to ensure a shared understanding of project requirements.Drive analysis of existing systems and processes to identify opportunities for improvement and efficiency gains.Partner with Quality Engineers and Software Engineers to review story requirements and validate system functionalitySpearhead troubleshooting issues, conducting impact analysis, and recommending solutionsDemonstrate system enhancements with project stakeholdersCreate flow diagrams and document technical solutionsLead Agile Ceremonies such as Planning, Grooming, Sprint Reviews, Sprint Retrospectives, and 3 AmigosStay informed about industry best practices and emerging trends in business analysis and Agile methodologies.What you will bring:Bachelor’s degree in a related field preferred7+ experience as a Senior Business Systems Analyst or equivalent technology industry backgroundIn-depth knowledge and ability to analyze complex business processes and identify areas for improvementExtensive experience in identifying and solving business problems through innovative and practical solutionsAdvanced communication skills to convey technical information in a clear manner to all levelsProficient in collecting, documenting, and managing system requirements from stakeholdersDetailed understanding of highly complex multi-platform applications and systemsEffective communication and documentation skills to create comprehensive reports, manuals, workflows, and specificationsExperience with assigning tasks and managing project timelines and project resources effectively to ensure successful project delivery.Ability to remain flexible and adaptable to shifts in project scope, requirements, or technological advancements, while also guiding the team through these transitionsWhat will set you apart:Experience in Contact Center, IVR, or digital platformsKnowledge of cloud environments (AWS preferred)Familiarity with data analysis and reporting toolsFinancial Industry Experience preferredPrior production support and troubleshooting preferredExperience as a QA or Developer preferredExposure to security, compliance, or regulated environmentsExperience exceeding expectations in other roles on an Agile Development Team, such as Quality Engineer, Software Engineer, Product Owner, or Scrum Master preferredWhat we offer youWe offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.Medical, dental, vision and life insuranceRetirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineupTuition reimbursement up to $5,250/yearBusiness-casual environment that includes the option to wear jeansGenerous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar yearPaid volunteer time — 16 hours per calendar yearLeave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.Base Salary Range$96,100.00 - $135,700.00The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Equal opportunity employer • Drug-free workplaceWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***Job Posting End Date at 12:01 am on:05-15-2026Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. #J-18808-Ljbffr