Donor Engagement Specialist

* You are passionate about ending hunger.* You are comfortable interacting with donors and have experience giving 'white glove' service.* Can handle challenging relationships and situations with the utmost grace and diplomacy, discerning when to escalate a matter to management.* You are an exceptional team player and communicator.* You collaborate well with other departments including Marketing, Volunteer Engagement, Finance and Development Operations/Analytics.* Enjoy building long-term, mutually beneficial relationships with donors.* Assist the Donor Engagement (DE) team as needed with donor tours, sorts and special events.* Perform other duties and activities as assigned.* Exceptional customer service skills* Excellent written and verbal communication skills* Outstanding problem-solving skills in a fast-paced environment* Flexibility and adaptability are a must, understanding that priorities can quickly change* Ability to multitask and prioritize effectively with attention to detail and accuracy.* Experience evaluating and improving processes.* Ability to establish great rapport with SHFB supporters and staff* Computer proficiency, including MS Office (Outlook, Excel, Word, PPT) and SharePoint* Experience with Go Fund Me Pro and Salesforce CRM software a plusSenior Donor Engagement Manager | Second Harvest of Silicon Valley, **Cypress Warehouse 4001 N. First Street, San Jose, CA** **This is a hybrid position. Specifics of work location will depend on department need.** **An employee's regular remote work site should be within** **driving distance of one of Second Harvest's locations and must be within the state of California.** |**$33.69-$35.65** is the wage range for this position. The **hourly** wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, #J-18808-Ljbffr