Bilingual Collections Agent - English/Spanish

Job Description

Job Description

Make an impact from day one in a fast-paced auto finance environment where your bilingual communication and collections expertise directly help customers find solutions and get back on track.

Bilingual Collections Agent – English/Spanish

Location

Fort Worth, TX | Hybrid (1 day WFH) after 90 days

Compensation & Schedule

• $30–$35 per hour

• Monday–Friday, 9:00 a.m.–6:00 p.m. CST

• Long Term Temporary Assignment

• Anticipated start date: August 31, 2026

Role Impact

Support portfolio performance by helping customers resolve primarily early-stage delinquent Car/Van accounts (1–30 days past due). This role manages inbound and outbound collections calls, develops approved payment solutions, and works to cure delinquency and prevent accounts from progressing to later-stage collections. Success requires a compliant, customer-focused approach and consistent execution against cure rates, roll rates, productivity, call quality, and adherence goals.

Key Responsibilities

• Collect delinquent payments and secure payment commitments through inbound and outbound calls and written communications while following regulatory and compliance requirements.

• Work with customers experiencing financial difficulty to establish approved payment arrangements, resolve delinquent accounts, and provide timely follow-up.

• Research accounts using authorized resources, including customer records, references on file, demographic information, and approved internet resources, to obtain current contact information and locate customers and collateral.

• Follow established collections strategies, compliance controls, and operating procedures; identify and escalate potential risks or process gaps.

• Collaborate with teams in Mexico and the United States and provide recommendations to improve processes and training materials.

Minimum Qualifications

• 1+ years of auto collections or auto finance experience

• Bilingual English/Spanish fluency, including professional reading, writing, and speaking skills.

• Strong customer service, analytical, problem-solving, and PC/computer skills.

Core Tools & Systems

• PC-based account and customer record systems

• Inbound and outbound telephone communications

• Written customer communication tools

• Authorized internet research resources

Preferred Skills

• Self-motivated team player with the ability to communicate professionally and manage customer interactions effectively.

• Ability to work effectively in a performance-driven environment with defined quality, productivity, and account-resolution metrics.

• Strong follow-up, organization, and collaboration skills.

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