Receptionist - On-Call

Job Description

Job Description

Receptionist

Status: On-Call

Location: Avamere at Rio Rancho; 1000 Riverview Drive; Rio Rancho, NM 87124

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Job Summary

The Receptionist in an independent living, memory care and or assisted living facility serves as the first point of contact for residents, visitors, and staff, providing a welcoming and organized environment. This role involves greeting people, answering phones, handling inquiries, and managing administrative tasks to support campus operations and resident well-being.  

Essential Duties and Job Responsibilities

• Warmly welcoming visitors, residents, and staff, providing information and directing them as needed. 
• Answering and directing phone calls, taking messages, and ensuring prompt communication. 
• Answering questions about the facility, resident status, services, and general information. 
• Managing mail, packages, and deliveries; scheduling appointments; assisting with filing, data entry, and other light clerical duties. 
• Keeping accurate records of visitors, deliveries, and appointments, and ensuring the confidentiality of sensitive information. 
• Maintaining a clean and organized reception area and contributing to a positive atmosphere. 
• Facilitating communication between residents, families, and staff, and escalating concerns to appropriate personnel. 
• Assisting with transportation scheduling, guest meal coordination, and other tasks as needed. 
• Ensuring all necessary information is up-to-date and readily available. 
• Other duties as assigned.

Requirements

Requirements and Qualifications

• One or more years of experience in a clerical position preferably in healthcare setting.
• Have a passion for caregiving and enhancing the quality of life for our residents
• Excellent communication skills are essential for interacting with residents, families, and staff. 
• The ability to manage multiple tasks, prioritize effectively, and maintain detailed records
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software. 
• The ability to provide positive and helpful experience for residents and visitors. 
• The ability to address issues and find solutions efficiently
• Must maintain a high standard of confidentiality and honesty.
• Strong analytical skills and the ability to evaluate and solve problems with minimum assistance.
• Must have a high school diploma or equivalent.
• Compassion for and desire to work with the elderly
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.

Benefits

We believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible. - Benefits eligible at 30+ hours/week.
• 401(k) Retirement Plan with discretionary employer match
• Paid Time Off (PTO) and Premium Pay for Holidays worked, conditions apply
• Employee Assistance Program (EAP) Canopy: Free, confidential support for mental health, stress, family needs & work/life balance
• Health Savings Account (HSA), Flexible Spending Accounts (FSA) options and CERA (Commuter Expense Reimbursement Account)
• Voluntary & Supplemental Insurance Options: Voluntary Life and AD&D, Short- and Long-Term Disability, plus Whole Life, Accident, Critical Illness, Hospital Indemnity, and Legal Services.

Avamere is an Equal Opportunity Employer and participates in E-Verify.