Data Center Technician

THE ROLE AMD's Data Center Platform Engineering Group (DPEG) is designing, building, and delivering innovative technology infrastructure to enable the digital world. The team is seeking a Data Center Technician to support servers at customer data centers. THE PERSON Ideal candidate balances strong technical skills in hardware, IT, and cabling management, is highly analytical, has superior attention to detail, is self‑motivated, and has a positive, humble results‑driven attitude. Technicians provide feedback, create documentation on technical and non‑technical processes, and contribute to the knowledge library (KB articles, SOPs, lessons learned, etc.). They are both internal and external faced, with the ability to lead and drive initiatives to conclusion. KEY RESPONSIBILITIES Prepares, stages, sets up, and performs data center hardware startups and shutdowns according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks. Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root cause(s) of the issue(s), and replaces faulty components with minimal customer and business disruption. Performs post‑execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommissions hardware for simple changes and refreshes following standard procedures with minimal guidance. Follows procedures to communicate, report, and explores incidents to appropriate management, participates in daily safety briefings, completes required safety training, and complies with safety procedures. Contributes to a positive and effective team environment by sharing information, participating in regular team meetings, asking questions, and staying apprised of the status of others' work. Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others. Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type, while meeting or exceeding established Service Level Agreements (SLAs) with minimal guidance. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Learns the client's business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. ACADEMIC CREDENTIALS Bachelor's degree Location: Boydton Metro Area This role is not eligible for visa sponsorship. AMD is an equal opportunity employer and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here. This posting is for an existing vacancy. #J-18808-Ljbffr