Volunteer at Area Agency on Aging

Title: Information & Assistance Volunteer (Front Desk/Phone Line) - Area Agency on Aging

Location: 14 S Chestnut St, Colorado Springs, CO 80905 (on-site at our office)


Type: Unpaid volunteer | Flexible schedule

Why this Matters

Help Older Adults in the Pikes Peak region get connected to the right resources-fast. As an Information & Assistance Volunteer, you'll be a friendly, professional first point of contact on our phone line and provide light office support that keeps our team running smoothly.

What you'll do

• Answer and triage incoming calls; listen, identify needs, and share appropriate community resources

• Route calls to the correct in-office staff and take clear messages when needed

• Provide light administrative support (data entry, printing, scanning, filing)

• Log basic call details and outcomes to support quality service

• Keep resource lists current (with staff guidance) and flag new events/programs we learn about

Schedule

• We'll work around your availability (weekday shifts; set a regular time or rotate)

• Ideal for someone who likes a consistent, office-style rhythm (4 hour minimum with additional hours available)

• Start date: ASAP after orientation

Training & support

• Orientation to our phone system, privacy practices, and resource directory

• Ongoing support from Information & Assistance staff-work independently with a team at your back

• All materials provided

What you'll bring

• Warm phone manner, reliability, and comfort using a computer for lookups and note-taking

• Ability to handle confidential information with care

• Bonus: prior office/administrative experience, social services interest, or bilingual skills

Who this is great for

• Encore/retired volunteers who want a meaningful, office-based schedule without heavy lifting

• Students/early-career volunteers seeking real administrative experience or practicum/credit hours* *We can document volunteer hours; check with your program about requirements.

Benefits to you

• Flexible schedule with plenty of ways to help

• Learn the local network of agencies serving Older Adults

• Hear about community events, programs, and classes we're invited to and informed about

• Insight into Boards, Commissions, and Advisory Councils that shape policy across our region

• "A good work ethic never retires."

Equal Opportunity


We welcome volunteers of all backgrounds and abilities and provide reasonable accommodations. We do not discriminate based on any protected status.


Requirements

• Age 18+ preferred; background check required

• Basic computer skills; comfortable on the phone

• Commitment to respectful, inclusive service for all Older Adults

Salary Description


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