Information Technology Support Analyst

Most Help Desk jobs look the same. This one doesn't. We're looking for a Help Desk Analyst who enjoys helping people, solving technical problems, and being the go-to resource when technology issues arise. If you're passionate about customer service and have experience supporting Microsoft environments, this is an excellent opportunity to join a collaborative IT team where you'll gain hands-on exposure to a wide range of technologies and directly impact employee productivity. What You'll Do As a Help Desk Analyst, you'll provide first-level technical support to internal users and help ensure business operations run smoothly. You'll troubleshoot hardware and software issues, support Microsoft technologies, document solutions, and assist users with day-to-day technology needs. Responsibilities Provide exceptional customer service and technical support to end users. Troubleshoot hardware, software, and Microsoft Office-related issues. Install, configure, and maintain desktop software and applications. Resolve incidents and service requests while maintaining accurate ticket documentation. Support users in a Windows-based environment. Assist with Active Directory account administration and user support. Maintain hardware inventory and assist with equipment deployment. Create and maintain technical documentation and knowledge base articles. Train users on technology solutions and best practices. Identify recurring issues and recommend process improvements. Participate in an on-call rotation for after-hours support as needed. What We're Looking For Required Qualifications 1-3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience. High School Diploma or GED required. Experience supporting Microsoft technologies and Microsoft Office applications. Working knowledge of Windows 10/11 environments. Experience supporting users in an Active Directory environment. Strong troubleshooting, communication, and customer service skills. Ability to prioritize multiple support requests in a fast-paced environment. Preferred Qualifications CompTIA A+ certification or equivalent knowledge. Microsoft Technology Associate (MTA) Infrastructure Certification or similar Microsoft certification. Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms. Hardware repair, deployment, and workstation setup experience. Experience creating documentation and training end users. Technical Skills Microsoft 365 / Office 365 Windows 10 & Windows 11 Active Directory Desktop Support Help Desk / Service Desk Hardware Troubleshooting User Account Administration Ticketing Systems Technical Documentation Why Join? Stable, growth-oriented IT environment Hands-on exposure to Microsoft technologies Opportunity to expand into higher-level infrastructure and systems support Collaborative team culture Highly visible role that directly impacts business operations #J-18808-Ljbffr LHH Recruitment Solutions