Retail Sales Associate - Golf Clubs

Job Compensation 15.00 - 17.00 USD Hourly Overview At PGA TOUR Superstore we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. We are one of the fastest growing specialty retailers and are dedicated to hiring team players from different backgrounds to influence the growth of our organization. Position Summary Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging customers in the Hard Goods areas – Simulators, Putting Green, Club Repair and Accessories – to drive sales and enhance the customer experience. The role involves assisting with front‑end operations such as returns, exchanges and promotions while ensuring merchandise is presented at a premium stock and visual level. Key Responsibilities Engage every customer and offer world‑class service by leveraging PGA TS Service behaviors. Build lasting relationships that keep customers returning. Seek out and engage customers throughout the Hard Goods areas. Maintain knowledge of all front‑end operations (returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.) and assist when needed. Ensure Hard Goods areas are stocked and presented at a premium level to drive sales and customer experience. Keep all Hard Goods equipment and supplies maintained and operational. Maintain a clean, professional presentation of the Hard Goods area at all times. Demonstrate in‑depth product knowledge of golf clubs and explain features, benefits and differences to customers. Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques. Assist customers with club fitting, selecting the correct shaft, grip and specifications for optimal performance. Stay up to date on upcoming merchandising promotions and marketing events, maintaining a strong merchandising presence throughout the life cycle of a promotion using bulletins on The Links. Champion product and service offerings, informing, educating and promoting them to customers. Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience for customers. Qualifications and Skills Required Communication: Strong listening and interpersonal skills; excellent verbal and written communication; ability to communicate cross‑functionally. Computer: Basic computer skills with working knowledge of Microsoft Office Suite. Organization: Ability to organize multiple priorities to meet deadlines and objectives. Education: High School Diploma or equivalent. Experience: Retail sales, customer service or similar experience preferred. Working Conditions and Physical Demands Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead. Schedule Must maintain flexible availability, including nights, weekends, and holidays. Business Acumen Ability to quickly learn business acumen with appropriate training. Accountability Demonstrate strong self‑accountability and proactive drive for results. Other Duties This job description is not a comprehensive list of all duties. Duties may change at any time with or without notice. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age, national origin, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and other protected status. We are an Equal Opportunity Employer committed to a diverse and inclusive work environment. #J-18808-Ljbffr