SALES & MARKETING DATABASE SYSTEMS ADMINISTRA

Job Description

Job Description

JOB TITLE:  SALES & MARKETING DATABASE SYSTEMS ADMINISTRATOR

DEPARTMENT: Marketing

REPORTS TO: Director of Sales & Marketing Business Systems

JOB CLASSIFICATION: Full-time

LOCATION: Travelers Rest, SC (hybrid)

JOB SUMMARY:

We're looking for a Salesforce Administrator who is naturally curious and learning-oriented; someone who takes the time to understand how a business process actually works before building a solution for it and enjoys picking up new systems and workflows across departments. The ideal candidate is comfortable operating solo or as part of a small, lean team: able to take full ownership of a project from scoping through execution, while also being a collaborative team player who communicates well with stakeholders at every level. Strong problem-solving abilities, experience with Salesforce configuration in a customized environment, and excellent communication skills round out the profile.

This role is based in our Travelers Rest, SC office and requires in-office presence at least one day per week, with more presence required for onboarding. Candidates must be authorized to work in the United States; we are unable to provide visa sponsorship for this position

ESSENTIAL DUTIES:

• Provide day-to-day user support, including assistance with log-ins, technical issues, functionality enhancement requests, and managing user access at both object and record levels.
• Serve as the Subject Matter Expert (SME) for users of database systems, proactively learning internal stakeholders' responsibilities and business processes to enhance user experience and training.
• Maintain database systems documentation and keep tickets and user stories up to date.
• Facilitate training sessions for users and support rollouts of new or updated features and tools.
• Audit and execute security and data integrity initiatives.
• Prepare and execute data uploads and exports.
• Develop declarative components in Salesforce to meet specific business needs.
• Update content access to enhance user experience, focusing on page layouts and Lightning Pages for both Desktop and Mobile.
• Collaborate with Developers and Outside Consultants to coordinate timelines and project requirements.
• Design, build, and maintain declarative automation (Flow) that aligns with business processes and established best practices, including migrating legacy automation logic where needed.
• Create and maintain user-oriented training materials for Sales & Marketing database systems.
• Conduct testing and manage User Acceptance Testing (UAT) for new and existing projects.
• Maintain, design, and audit reports and dashboards in Salesforce and our BI Platform.
• Own individual projects end-to-end, escalating and collaborating with the Director of Sales & Marketing Business Systems as needed.
• Ensure confidentiality across all records within the databases.
• Limited travel for training and stakeholder meetings

TYPICAL EDUCATION AND EXPERIENCE:

• Bachelor's degree in Sales, Marketing, Business Systems, or equivalent work experience.
• Experience as the sole Salesforce Administrator, or one of a very small team that supported an org with a complex configuration. Supporting multiple brands/business units is a plus.
• Salesforce Certified Platform Administrator (201) is required. Salesforce Certified Platform Administrator II (211) is a plus.
• Two to three years of experience in a related position is preferred, including experience as a sole or primary system administrator, or as part of a small/lean team, with full ownership of the database systems lifecycle.
• Proficiency in administering core Salesforce functions and the Lightning UI, including user management, roles and permissions, custom objects, page layouts, custom fields, and approval processes using Flow.
• Solid understanding of Salesforce data modeling and platform architecture.
• Ability to utilize Excel to support reporting, database audit, and maintenance needs.
• Familiarity with Google Workspace is preferred.
• Experience with HubSpot is a plus.
• Excellent communication skills in both oral and written American English.

SKILLS:

• Knows when the simple and good solution is better than the complex and perfect solution, keeping technical debt top of mind.
• Comfortable with ambiguity, you can take a loosely defined request and turn it into a scoped plan.
• Able to switch between multiple concurrent projects and stakeholders without losing quality or missing deadlines.
• Highly curious and learning-oriented, with a genuine interest in understanding how different business processes work before building or automating around them.
• Comfortable working independently or in a small team, with the ability to own a project, including researching the problem/solution, from start to finish while knowing when to loop in others. 
• Strong organizational and prioritization abilities to meet deadlines while managing multiple tasks.
• Capacity to deliver high-quality work efficiently in a dynamic environment.
• Demonstrates courteous and cooperative behavior in interactions with staff and vendors, promoting an inclusive workplace atmosphere.
• Contributes to the effectiveness and efficiency of the sales and marketing teams by providing constructive suggestions and actively participating as a team member.