Service Writer

## Service WriterApplylocations: Grady, ARtime type: Full timeposted on: Posted Todayjob requisition id: JR596Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.**Job Description****Responsibilities*** Fields internal and external customer inquiries to the Service Department* Assist in all loading and unloading of customer equipment* Follows a check in /check out process for all customer units* Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers* Assists in Logistics of Trucking/ Washing/ etc. as directed* Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location* Completes all factory shipping verification for shortages and equipment condition at the time of delivery* Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced* Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager* Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking* Updates customer profiles using equipment, hours, or other information from the customer work order* Maintains service accessories and supplies charges within the budgeted expenses* May prepare Service Technician time management reports each day for reporting* Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit* May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role* Maintains a clean work area and performs work in a neat and orderly fashion* Follows all safety rules and regulations in performing work assignments* Maintains knowledge of John Deere and competitive products**Qualifications*** Experience with basic computer and accounting functions* Experience analyzing and interpreting basic internal reports* Experience working cooperatively in a team environment* Experience communicating effectivelyHelp us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.*It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.* #J-18808-Ljbffr