Senior Associate - Active Trading Support

Senior Associate – Active Trading Support Location: Del Mar, CA About Clear Street Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing legacy infrastructure used across capital markets. We started from scratch by building a fully cloud‑native clearing and custody system designed for today’s complex, global market. Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We’ve refined our data model abstractions, created horizontal scalability, and crafted thoughtful APIs to provide a best‑in‑class experience for our clients. The Team Clear Street’s Active division provides powerful tools for active traders and professional trading groups. The platform is designed for speed, efficiency and reliability in a fast‑paced trading environment. The team manages client onboarding, handles client fund movements, responds to operational inquiries from clients and internal team members, and provides support for account‑related inquiries. The ideal candidate will have excellent communication skills, be detail oriented, client focused, possess a strong understanding of financial operations, and work efficiently in a fast‑paced environment. Responsibilities Front‑line support for a retail active trading platform. Primary channel will be incoming phone calls, platform support cases and (potentially) live chat during market hours. Handles platform questions, account issues, PDT inquiries, onboarding, and billing. Escalates execution/trading issues to trade desk specialists. Reports to Active Support Team Lead. Experience / Skills At least four (4) years in fintech or brokerage support Professional trading experience and/or a trading support function such as Operations or Client Services across equities, options, or futures (futures is strongly preferred) Calm and composed under emotional pressure Client service skills, able to identify and resolve issues Must have active Series 7 & Series 63 Active Series 3 preferred; if not active, must be prepared to pass the exam within 3 months of joining Preferred Experience / Skills Experience at a retail trading brokerage before Familiarity with retail (active) trading or professional platforms Experience with Pylon or similar support platforms Knowledge of PDT rules, margin mechanics, and order types Benefits Base Salary Range: $110,000 – $130,000 for our Del Mar, CA office. The range is based on job‑related factors such as experience, skills, and location. This represents Base Salary only; bonuses and equity are additional components of total compensation. Other benefits include company equity, 401(k) matching, gender‑neutral parental leave, full medical, dental, and vision insurance. Beginning January 2 2023, employees are required to work in the office 4 days per week. In‑office perks include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views. Equal Employment Opportunity As set forth in Clear Street’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr Clear-Street