Service Technician

Job Description

Job Description

Join Sunstone Property Management as a Service Technician at our Park at 33rd apartments, in Phoenix, AZ and become an essential part of our dedicated team. In this crucial role, you’ll ensure that our communities are maintained to the highest standards, providing a safe and comfortable environment for all residents. As a Service Technician, you’ll be responsible for diagnosing, repairing, and maintaining the complex machinery and systems that keep our community running smoothly.

Reports To:  Service Supervisor

FLSA: Non-Exempt

Duties & Responsibilities

Maintenance & Repair

• Install new hardware and complex products, ensuring they work correctly and safely.
• Educate residents on the correct use and upkeep of their products.
• Repair broken-down or damaged equipment either in the field or at a diagnostic and repair center.
• Assess hardware and installation functionality and prepare reports on maintenance and repair work performed.
• Persuade residents to invest in necessary replacements or vital repairs to key components and hardware devices.
• Handle resident relations in a professional and friendly manner.
• Explain complex installation, diagnostic, and repair issues in an accessible way to non-technical residents.
• Administrative
• Maintain accurate records of all maintenance and repair work.
• Complete service requests and follow-up to ensure resident satisfaction.
• Assist in maintaining inventory of tools, equipment, and supplies.
• Participate in on-call rotation for emergency maintenance requests.

General

• Perform any additional duties assigned by the Maintenance Supervisor or other leadership as needed.
• Conduct all business in accordance with Skyline’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

Experience

• 1-2 years in a maintenance or service technician role required.
• Experience in community management maintenance preferred.
• EPA and CPO certification preferred.

Physical

• Ability to lift and carry up to 50 pounds.
• Capability to work in various environmental conditions including heat, cold, rain, and snow.
• Frequent standing, walking, bending, and kneeling.
• Ability to climb ladders and work at heights.
• Manual dexterity to handle tools and perform repairs.
• Varying work hours per week depending on whether a full or part-time employee (20-40+). Employees will be required to work a flexible workweek including weekends and on-call rotation.

Travel

• Must have a valid U.S. Driver’s License & Automobile Insurance
• Ability to operate company vehicles such as the community golf cart
• May need to utilize personal transportation to inspect apartment community and surrounding neighborhood, make corporate office visits, as well as required on-call travel.

Education

• Must have GED/High School Diploma or better
• Prefer EPA and CPO certification. May be required to obtain within 90 days of employment.

Benefits

• Health, Dental and Vision insurance
• 401(k) Matching
• Life Insurance and Disability Insurance
• Paid Vacation & Sick
• Paid Holidays
• Rental Discount

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Sunstone/Skyline provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunstone/Skyline are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. We are a Drug-Free Workplace.