Client Associate - Employee Benefits (TEMP)

Client Service Associate

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We are seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary basis. In this role, you will support account teams with client service, benefits administration, open enrollment activities, renewals, carrier coordination, and day-to-day operational processes that help deliver an exceptional client experience.

Position Details:

• Pay: $25/hr
• Location: Remote (U.S.) - PST time zone
• Hours: 8am 5pm of the branch time zone
• Position Type: Temporary Full-Time
• Start Date: November 9, 2026
• Assignment Length: Approximately 6-9 months

This position is ideal for individuals with administrative, customer service, benefits, insurance, or HR experience who are looking to gain valuable exposure to the employee benefits industry while working with a collaborative and high-performing team.

How you'll make an impact:

• Assisting account teams with day-to-day client service activities.
• Preparing client communications, reports, presentations, and benefit-related documents.
• Supporting benefits renewals, implementations, group setup, carrier quotes, and open enrollment activities.
• Preparing and updating benefits summaries, enrollment materials, and open enrollment presentations.
• Coordinating with insurance carriers, vendors, and internal stakeholders to obtain information and documentation.
• Maintaining accurate client, plan, eligibility, census, and rate data across agency, carrier, enrollment, and rating systems.
• Reviewing eligibility, contribution, census, and plan design information for accuracy.
• Creating and maintaining plan comparison spreadsheets and quote summaries.
• Following established workflows, service standards, and deadlines to ensure a high level of client satisfaction.

About You:

• Required:
• High School diploma or equivalent.
• At least 1 year of experience in an administrative, customer service, insurance, benefits, HR, or related support role.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Strong organizational, time management, and communication skills.
• Basic math and data analysis skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred:
• Associate's degree or equivalent training and experience.
• Previous employee benefits, insurance brokerage, or client service experience.
• Experience supporting client relationships and working with carriers or benefits administration systems.

What Makes You Successful:

• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication abilities.
• Technology-savvy and comfortable learning new systems.
• Collaborative team player with a customer-focused mindset.
• Ability to work independently in a remote environment.
• Commitment to delivering high-quality service and maintaining professionalism at all times.

Competitive compensation, comprehensive benefits programs designed to support your well-being, career development opportunities, and ongoing learning are available. Gallagher is dedicated to building an inclusive and authentic workplace.