Caregiver Ambassador

TheKey Caregiver Support Coordinator

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities:

• Understanding home care state regulations, and organizational policies and procedures
• Serve as a welcoming first point of contact for caregivers, fostering a positive and supportive experience with TheKey and helping them navigate company resources and processes
• Host remotely facilitated onboarding sessions for new caregivers, ensuring all required paperwork, system access, and introductory materials are completed
• Host remotely facilitated PCA training sessions for caregivers on-site to improve completion rates
• Assist with recruiting activities including walk-in interviews, on-site hiring events, job fair attendance, and grassroots marketing initiatives
• Transport caregivers to and from client locations, training sessions, or other work-related destinations as needed
• Deliver PPE and other supplies to caregivers in the field as requested
• Assist caregivers in navigating company systems and direct them to the appropriate department for benefits, payroll, workers' compensation, or human resources inquiries
• Log caregiver questions, concerns, and feedback and escalate trends or recurring issues to the Caregiver Manager for review
• Support caregiver engagement and retention initiatives as directed by the Caregiver Manager
• Participate in field visits and in-person caregiver check-ins as needed to support caregiver experience and readiness
• Additional duties as assigned

Required Skills, Education and Certifications:

• High school graduation or the equivalent
• Previous experience as a caregiver, a plus
• Two (2) years experience in health care, elder care, social work, or related industry
• Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
• Computer proficiency and ability to document timely and accurate notes in the system
• Current driver's license and proof of insurance

Physical Requirements:

• Ability to travel approximately up to 25% of the time
• Ability to drive for extended periods to transport caregivers and deliver supplies
• Ability to lift and carry up to 15-20 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the workday
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.