Front Desk Supervisor

Job Full Description

Front Desk Supervisor

Position Summary


We are seeking an experienced and motivated Front Desk Supervisor to lead our Front Office team and ensure an exceptional guest experience from arrival through departure. The Front Desk Supervisor provides daily leadership to Guest Service Agents, supports front desk operations, handles guest concerns, and ensures that resort standards and service expectations are consistently met. The ideal candidate is a confident hospitality professional who leads by example, communicates effectively, and is committed to creating a welcoming, efficient, and memorable experience for every guest.

Key Responsibilities

• Supervise and support Guest Service Agents during daily Front Desk operations.
• Lead by example by providing friendly, professional, and personalized guest service.
• Assist with guest check-in and check-out, reservations, room assignments, payments, and account inquiries.
• Monitor daily arrivals, departures, VIP guests, special requests, and room availability.
• Ensure accurate handling of cash, credit card transactions, deposits, and guest accounts.
• Address and resolve guest complaints and service issues promptly and professionally.
• Escalate significant guest concerns to the Front Office Manager when appropriate.
• Train, coach, and mentor Front Desk team members on resort standards, procedures, and guest service expectations.
• Assist with scheduling, shift coverage, and daily assignment of Front Desk staff.
• Conduct shift briefings and communicate important guest information to the team.
• Coordinate closely with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure guest needs are met.
• Monitor the Front Desk area to ensure it remains clean, organized, professional, and welcoming.
• Ensure proper completion of shift reports, logs, guest requests, and other required documentation.
• Monitor room status and communicate discrepancies to the appropriate departments.
• Promote resort amenities, activities, upgrades, and other services when appropriate.
• Maintain guest privacy and confidentiality at all times.
• Ensure compliance with resort policies, safety procedures, and operational standards.
• Assist the Front Office Manager with administrative and operational responsibilities as needed.
• Serve as the Front Office Manager's representative when the manager is unavailable.
• Perform other duties as assigned to support the overall operation of the resort.

Leadership Responsibilities


The Front Desk Supervisor is expected to create a positive team environment by:

• Setting clear expectations for service and performance.
• Providing ongoing coaching and constructive feedback.
• Recognizing employees for outstanding performance.
• Supporting new employee training and onboarding.
• Promoting teamwork and effective communication between departments.
• Addressing performance or attendance concerns professionally and promptly.
• Maintaining a professional and respectful workplace.

Qualifications

• Previous hotel, resort, or hospitality experience required.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of front desk and guest service operations.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Professional, approachable, and guest-focused personality.
• Excellent organizational and time-management skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Comfortable using computers and hotel property management systems.
• Strong attention to detail and accuracy with financial transactions.
• Ability to work flexible shifts, including evenings, weekends, holidays, and other peak periods as needed.

If you are interested, please send your resume over to or give our office a call at View phone number on click.appcast.io.


Miami-Dade (South), FL
2044
10491 N Kendall Drive
Suite F-202
Miami, FL 33176