Store Sales Associate

Store Sales Associate

The Store Sales Associate is a key member of the US Commercial team and plays an important role in delivering an exceptional customer experience in a fast-paced retail environment. This position supports retail and contractor customers by providing product recommendations, color matching, order support, and outstanding service.

Reporting to the Store Manager, the Store Sales Associate helps drive sales success while maintaining a clean, organized, and customer-focused store environment.

The starting pay rate for this role is $17/hour.

This position is scheduled within typical store hours:

• Monday – Friday: 7am – 5pm
• Saturday: 8am – 12pm
• Sunday: Closed

Key responsibilities include:

• Providing exceptional customer service by understanding customer needs and recommending the right products and solutions
• Assisting retail and contractor customers with product selection, color matching, and order processing
• Mixing, tinting, and matching paint products according to customer specifications
• Building knowledge of Pittsburgh Paints Company brands, products, and store processes
• Processing customer orders and payments through phone, in-person, online, and email channels
• Supporting sales initiatives and contributing to achieving store sales goals
• Loading, driving, and delivering customer orders via company vehicle
• Resolving customer concerns and escalating issues when needed
• Safely handling, loading, unloading, and organizing products for stocking and order fulfillment
• Maintaining a clean, safe, and organized store environment
• Supporting daily store operations and team priorities as needed

Qualifications include:

• Must be at least 18 years of age
• Valid driver's license required, must pass all background items and physical
• Customer service experience preferred with a team-focused approach
• Strong communication skills and ability to work with customers in a professional manner
• Ability to use a computer and keyboard for order processing and customer support
• Ability to work scheduled hours as needed, including flexibility based on business needs
• Ability to lift up to 80 pounds occasionally and 40–60 pounds routinely, including standing, lifting, carrying, reaching, stooping, kneeling, and crouching
• Ability to operate a hand truck and/or material handling equipment

The ideal candidate demonstrates:

• Strong customer service skills and a customer-first mindset
• Attention to detail and accuracy in daily tasks
• Dependability and strong time management skills
• Ability to work collaboratively in a fast-paced environment
• Willingness to learn, support the team, and deliver a positive customer experience

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).

The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.