Software Engineer Principal - Salesforce

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Principal within PNC's Lending Technology organization, you will be based in Dallas TX.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

PNC is seeking a Software Engineer Principal - Salesforce to serve as the senior-most individual contributor responsible for enterprise architecture, platform governance, and complex solution delivery across Salesforce platforms supporting Retail Lending.

This role acts as the technical authority for Salesforce within Retail Lending Engineering, with scope that is org-wide rather than team-level, partnering with Engineering Managers, Product Owners, Architecture, Security, and Business stakeholders to deliver secure, scalable, and compliant enterprise solutions, drive critical technical decisions, and influence senior leadership on technology direction.

Key Responsibilities

• Define and enforce engineering standards and best practices across multiple teams for Apex, Lightning Web Components (LWC), integrations, and data models to improve consistency, quality, and scalability

• Establish and enforce architecture principles, engineering standards, and platform guardrails across multiple teams for Apex, Lightning Web Components (LWC), integrations, and data models

• Design and implement complex Salesforce functionality using Apex, LWC, async frameworks, and optimized SOQL/SOSL

• Architect and deliver integrations between Salesforce and enterprise systems using REST/SOAP APIs and approved middleware patterns

• Design and support Salesforce email capabilities (e.g., Enhanced Email, Email Integration, templates, and deliverability)

• Develop PoC for complex designs

• Serve as the final design authority and technical escalation point for complex platform, performance, and architecture decisions with broad delivery impact

• Evaluate tradeoffs by comparing design options and making informed decisions that best balance competing priorities, including scalability, delivery speed, risk, maintainability, and compliance

• Lead technical design reviews, code reviews, and critical production deliveries

• Partner with Product and Engineering leadership to translate business requirements into scalable technical solutions and influence senior leadership on technology direction and key platform decisions

• Lead complex cross-functional initiatives and enterprise platform enhancements

• Proactively identify and reduce technical debt, platform risk, and operational gaps

• Mentor senior and mid-level engineers and raise overall technical maturity across teams

Preferred Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience

• 10+ years of hands-on Salesforce development experience in enterprise environments

• Deep expertise in:

• Apex (Triggers, Batch, Queueable, async processing)

• Lightning Web Components (LWC)

• Salesforce data modeling, security, and sharing

• Strong experience designing and implementing Salesforce integrations using REST/SOAP APIs

• Proven ability to lead architecture, compare design options, evaluate tradeoffs, and make enterprise-impacting technical decisions in complex delivery environments

• Excellent communication skills with both technical and non-technical stakeholders

Nice-to-Have Qualifications

• Experience supporting financial services, lending, or regulated environments

• Experience with Salesforce Sales Cloud, Service Cloud, and/or Financial Services Cloud

• Salesforce certifications (Platform Developer, Application Architect, or equivalent)

• Experience with Salesforce DevOps / CI-CD, release management, and environment strategy

• Experience leading complex Salesforce implementations or enterprise platform initiatives

Additional Role Expectations

• Senior-most individual contributor (non-people manager role)

• Accountable for long-term architecture responsibility, platform health, and architectural integrity, not just sprint delivery

• Operates with high autonomy and is expected to drive strategy, architecture, and execution across teams with limited oversight

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Salesforce Apex, Salesforce Implementation, Salesforce Integration, Salesforce Lightning, Software Solutions, User Experience (UX) Design

Competencies

Application Design, Architecture, Packaged Application Integration, Product and Vendor Evaluation, Software Process Improvement (SPI), System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.