Founding Operations Associate

Location: New York, NY

Work Model: Hybrid

Industry: Healthcare / AI

Compensation: $80K-$100K base, plus health insurance

About the Company

Our partner is a fast-growing healthcare startup building AI-powered clinical-training avatars. The company is at seven-figure ARR with several million dollars in pipeline, onboarding roughly ten schools per week, and expanding from a focused niche into a much larger market. They are closing a bridge round with a Series A planned for later this year. The team is small, around five people, casual and close-knit, and moving fast.

The Opportunity

This is a true founding generalist role, described internally as bringing on another founder without the equity. The immediate focus is customer support: walking clients through the platform, setting up accounts via the admin portal, and onboarding new customers, all of which requires learning the product well. No coding is required.

Beyond hands-on support, you will design and scale the systems behind customer support, handle general internal operations and documentation, and help bridge the gap between engineering and the business. There is also room to take on early-stage outbound pipeline generation over time. The role is broad by design, and given the team's size, there is significant flexibility in what you can grow into.

Responsibilities

• Provide hands-on customer support and walk clients through the platform
• Set up and onboard new customer accounts via the admin portal
• Design and scale repeatable customer support systems
• Handle general operations, documentation, and cross-team coordination
• Bridge communication between engineering and the business side
• Contribute to early-stage outbound pipeline generation as needed

Requirements

• Well-spoken, strong communicator, comfortable in a people-facing role
• Smart, driven, and able to think at a systems level, not just execute one-off tasks
• Startup-minded, with a real understanding of early-stage company life
• Willing to roll up your sleeves and do the grunt work
• Comfortable working in admin portals and learning new systems (no coding or CS background required)
• Strong cultural fit: personable, collaborative, team-oriented
• Bonus: prior startup or small-company experience