Case Manager, Economic Prosperity Services

About JPNDC The Jamaica Plain Neighborhood Development Corporation (JPNDC) is a grassroots community development corporation anchored in 48 years of community organizing and resident leadership. We seek to help transform the lives and amplify the voices of Boston residents who have been excluded from prosperity by an inequitable economic system. We build affordable housing that allows people to thrive, provide economic prosperity services that help people build on their strengths, and organize people to pursue the changes they desire. Based in Jamaica Plain, we envision an equitable and inclusive Boston in which all people have access to secure housing, economic prosperity for their families, safe and vibrant childcare, and neighborhoods with strong community relationships, political power, and opportunities to fulfill their potential. What We Offer JPNDC offers an extensive benefits package. Up to 90% of individual insurance premiums for health, vision, and dental insurance are paid by the employer. Employees receive 2 weeks of vacation plus one week at the end of the year, 14 holidays per year, employer‑paid life & disability insurance, a vested 403(b) retirement plan, and CEU credit or comparable training in areas such as DEI, economic and workforce development, early childhood education, and affordable housing and real estate finance. The Role The Case Manager will join the Economic Prosperity Services (EPS) team and report directly to the Senior Case Manager. The EPS case management team provides intensive support to residents of JPNDC affordable housing properties as part of the RAMWP program, including individual case management meetings, coordination with the property management team, and community events at the properties. The CM also supports the EPS Family Mobility Services team by offering short‑team case management assistance to individuals in the greater Boston community. This is a full‑time role with a flexible schedule, including some nights and weekends, and frequent site visits. The Case Manager role is ideal for someone passionate about making a positive impact on the community by supporting and stabilizing individuals facing challenging circumstances. Key Responsibilities Client Case Management Provide individualized case management from a whole family perspective. Client engagement includes assessment, service planning, implementation, and progress monitoring. Service delivery follows an individualized service plan created with clients. Work with residents and clients experiencing complex challenges such as rental arrears, income instability, benefits loss, mental and physical health conditions, and/or other barriers to stabilization. Provide support across programs within JPNDC. Coordinate and engage in transition meetings with other departments. Be available to assist with isolated short‑term needs for residents in addition to longer‑term clients. Work from multiple job sites and meet participants in their homes, if needed. Attend Housing Court when needed as assessed by the program supervisor. Resource Knowledge Maintain strong working knowledge of community, city, and state resources and connect clients directly to services including employment, education, legal assistance, housing support, childcare, financial benefits, and emergency resources. Serve as a liaison with external service providers and collaborate on case planning, referrals, and follow‑up. Community Outreach Encourage program participation through various outreach methods including flyering, presentations, events, and networking. Coordinate community‑building events with residents. Develop materials to market events and provide resources to clients. Provide occasional group workshops. Data Management Keep ongoing record of interactions in a timely and professional manner. Track changes and progress through case planning and assessment data. Process referrals through multiple domains. Other Responsibilities Uphold confidentiality, professionalism, trauma‑informed, and culturally responsive practice at all times. Perform clerical tasks such as photocopying, scanning, filing, faxing, and printing. Participate in required training and professional development. Perform related duties as assigned by the supervisor. Qualifications Required Bachelor's degree in social sciences or related fields or relevant experience. At least one year of experience providing intensive case management as defined by long‑term service delivery, weekly meetings with clients on a case load. Fluent in English and at least one additional language: Spanish or Haitian Creole (written and verbal proficiency required). Experience engaging in assessment and service planning for clients. Experience with documentation of client progress. Experience with trauma‑informed care. Preferred Strong crisis management skills. Experience with HUD‑funded housing. Navigation of mass housing assistance programs like RAFT. Ability to navigate multiple flights of stairs regularly to access client homes and buildings without elevator access. Ability to lift 20 pounds. What It Takes to Be Successful Case Manager will demonstrate flexibility and adaptability in their work. Professional written and verbal communication. Organized, strong attention to detail, and solution oriented. Employment Terms/Compensation This is a full‑time, salaried position with an annual salary range of $63,000 to $68,000 and a full benefits package. Salary level depends on experience. This is an on‑site position, with five days a week in the office or at project sites. This position will require participation in evening meetings. JPNDC is an affirmative action/equal opportunity employer. #J-18808-Ljbffr Jamaica Plain Neighborhood Development Corporation