ServiceNow -ServiceNow AI Architect Senior Manager - Tech Cons - Open Location

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow AI Architect Senior Manager In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY’s ServiceNow Consulting Senior Manager provides the competitive edge our clients need to overcome some of the biggest creative and technical challenges. The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client-facing role where you will showcase your ability to motivate and develop teams and establish and maintain client relationships. This role offers opportunities to grow your consulting, technical and team leadership skills, while building relationships and obtaining experiences that will define your career. You will spearhead EY’s AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting‑edge solutions and assets. Your Key Responsibilities Lead engagement delivery and manage client relationships on a daily basis. Accountable for program/project management, ensuring all objectives are met. Develop resource plans and budgets for engagements; manage engagement economics effectively. Build and deploy AI-native solutions, partnering with EY’s AI & Data team to define and deliver end-to-end AI strategies. Manage timelines, costs, and quality; lead both technical and non‑technical project teams to implement technology solutions and infrastructure. Skills And Attributes For Success Drive and support sales activities alongside EY pursuit teams; develop proposals, engagement estimates and participate in sales presentations. Lead and develop strategies for ServiceNow-enabled transformations; work with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures. Act as an engagement manager for all aspects of a ServiceNow AI project and solution delivery. Manage 2–3 engagements and mentor multi-disciplinary teams of 10+ resources, including offshore consultants, developers and testers. Build and foster client relationships; demonstrate the value of EY services. Excellent business acumen; make fact-based decisions and resolve conflicts. Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions. Analyze a company’s service management functional capabilities, provide leading practice recommendations and contribute to strategic roadmaps. Lead client process design sessions and facilitate requirements workshops. Experience in waterfall and agile delivery models; support planning, status reporting, budgets and risk/issue logs. Create high-quality deliverables and project artifacts. Expertise in ServiceNow AI capabilities, including NOW Assist, Moveworks and AI Control Tower. Design and implement multi-LLM architectures using various large language models. Develop and optimize data pipelines for AI-driven solutions. Prompt engineering and Retrieval‑Augmented Generation techniques. Advanced knowledge of multi-agent system design and agentic workflow implementation. Hands‑on experience with MCP servers and Agent‑to‑Agent protocols for automating end‑to‑end AI processes. To qualify for the role you must have Bachelor’s degree required (4‑year); Master’s degree preferred. 5‑7 years of relevant ServiceNow or equivalent platform implementation experience. 2‑5 years of relevant ServiceNow NOW Assist implementation experience. Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower). Minimum one of the following ServiceNow certifications: Suite Certification – NOW Assist for ITSM, HRSD, or CSM. 5–7 years of Big4 or equivalent consulting experience, preferably at Senior Manager or Director level. Excellent consulting and interpersonal skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization. Ability to develop presentations, functional and technical roadmaps, and present ideas to all levels of management. Experience defining contextual, conceptual, and logical models that align business and technical capabilities. Experience leading teams and supervising others. Valid U.S. driver’s license. Ability to travel up to 60%. Ideally, you will also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Prior experience implementing Moveworks capabilities. What We Look For We are looking for intellectually curious people with a genuine passion for innovation. Excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders. What We Offer You A comprehensive compensation and benefits package. Base salary range in the U.S.: $171,600 to $392,100. For New York City Metro Area, Washington State and California (excluding Sacramento) the range is $205,900 to $445,700. Medical and dental coverage, pension and 401(k) plans. Paid time off options; flexible vacation policy; EY Paid Holidays, winter/summer breaks, personal/family care and other leaves. A hybrid model with 40‑60% onsite time for most external client‑serving roles. EY is committed to equal employment opportunities and encourages applications from all qualified individuals. EY provides reasonable accommodation for employees with disabilities. #J-18808-Ljbffr