Accounting Service Desk Specialist - CT/PT

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. We are committed to excellence in how we serve our clients and develop our people. Summary The Accounting Service Desk Specialist - PT/CT, working in collaboration with and in support of the firm’s strategic initiatives, handles the assessment and resolution, or referral, of all accounting and billing inquiries from billers, attorneys, and clients. This role requires a high level of accuracy, excellent communication skills, and the ability to manage sensitive information with discretion. Location This position can sit in any of our U.S. office locations and offers a hybrid work schedule. Responsibilities Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately. Communication: Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly. Documentation: Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence. Problem‑Solving: Identify and resolve issues utilizing available information and other resources. Refer out of scope issues to correct resolver group. Research the next steps when necessary to ensure the requestor is provided excellent service and supported throughout the ticket handling process. Compliance: Ensure all accounting practices comply with the firm's policies and relevant legal regulations. Employ methods that ensure tasks are performed accurately and efficiently with minimal errors. Meets or exceeds standard SLA requirements. Training: Participate in training activities to achieve proficiency, enabling Specialist I to support operations in an efficient and effective manner. Pursue and maintain knowledge of accounting software and tools to improve mastery of subject, as well as execution and timeliness of assigned tasks. Continuous Improvement: Ensure expertise is maintained and knowledge is increased by leveraging all opportunities to correct personal knowledge gaps through learning and documentation. Customer Service: Maintain a high level of professionalism in all interactions, treating clients with respect and courtesy while handling sensitive financial information with the utmost confidentiality. Build Trust: Establish and maintain trust through transparency, reliability, and consistent delivery of high-quality service. Be clear when discussing processes, ensure deadlines are met, and recognize opportunities to enhance the user’s experience with the Accounting Service Desk. Desired Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering. Ability to manage sensitive information with discretion. Strong organizational skills and attention to detail. Minimum Education High School Diploma or GED. Preferred Education Associate’s Degree in Accounting, finance, or a related field. Minimum Years Of Experience 2 years’ accounting or billing experience for a law or professional services organization preferred. Experience with Aderant is required and Chromeriver, or Kofax is preferred. Essential Job Expectations All DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include: Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences. Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner. Meet deadlines, manage competing priorities, and commit to meeting high standards. Comply with firm policies and procedures. Maintain confidences as required in a law firm environment. Physical Demands Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international. Work Environment The individual selected for this position may have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion. Disclaimer The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Accommodation Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position or participate in the selection process. For accommodation requests, please contact View email address on click.appcast.io. Compensation and Benefits The firm’s expected hiring range for this position is $30.98 - $40.00 per hour depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k). Applicants who are not based in the jurisdiction in which this position is posted and who apply for this role are doing so voluntarily and are not eligible for relocation assistance. Any relocation benefits, if any, are provided only where a relocation is required at the firm’s direction and in accordance with applicable policy and law. Equal Opportunity Employer DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr DLA Piper