Salesforce Administrator (Service/Experience Cloud)

Business Systems Analyst - Salesforce (Service/Experience Cloud)

The Business Systems Analyst - Salesforce (Service/Experience Cloud) shall be responsible for delivering projects and platform changes, acting as business & technology subject matter expert and providing guidance and support.

The role of Business Systems Analyst will reside in Manila, Philippines. This role will report directly to the IT Manager for the Asia Pacific region working North America hours in eastern time.

What you'll get to do

• Prepare, Design, Build, Test and Deliver Salesforce projects and enhancements
• Provide timely support to Salesforce support team
• Maintain Salesforce knowledge base and communicate changes to appropriate stakeholders (Support team, business etc.)
• Provide consulting and support best practices around the utilization of Salesforce platform
• Manage relationships with business teams including managing & leading projects
• Assess risks and impacts on existing systems as new functions are added
• Identify potential technical problems or design flaws so that preventive action can be taken
• Support user acceptance testing processes to ensure that requirements are fully satisfied
• Create and deliver application demos to various internal/external stakeholders with varying levels of product knowledge

Skills and experience we value

• A Bachelor's Degree in Computer Science, Engineering or Business
• 5+ years of experience as a Business Analyst or equivalent with experience working in Service Cloud and Experience Cloud
• Good experience and expertise in Salesforce configuration, automation especially Flows.
• Salesforce certification is preferred
• Computer literate and proficient in standard office applications Word, Excel and Outlook
• Strong problem solving, data and software application skills

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.