Assistant Store Manager

Assistant Store Manager

Join a team of Virginia's Top Shelf Talent! The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Assistant Store Manager role. Areas of Responsibility include assisting the Store Manager with monitoring customer service of store staff, investigating and resolving customer complaints, ensuring compliance with all ABC policies involved in checking IDs, applying merchandising techniques, accounting for store funds, managing inventory levels, assisting store manager with training staff on store products, proper customer service skills and sales techniques, assisting with establishing procedures that comply with store policies and appropriate laws, supervising staff and assisting with promoting employee development in the absence of the store manager, and being available to work with limited or no notice. Assistant Store Manager's hours may occur outside normal business hours, such as truck delivery or inventory days.

Physical Demands include the ability to lift up to 65 pounds.

Minimum Qualifications include knowledge of the principles and practices of a retail-related operation, experience supervising multiple levels of employees within a retail-related environment, experience providing excellent direct customer service, making decisions, and problem-solving, experience performing cash accounting and inventory/category management tasks, retail management experience including experience running shifts, knowledge and experience utilizing personal computers and electronic point of sale (POS) systems, experience working with general software (Microsoft Word and Excel) and retail-related software, working experience in staffing and hiring practices including screening, interviewing and selection, the ability to work independently, the ability to maintain a high level of confidentiality, the ability to handle stressful situations, the ability to multi-task, utilize time management and organizational skills, experience working and responding to inquiries with internal and external customers both in person and on the phone, the ability to communicate effectively with customers and employees of ABC, both orally and in writing, and must be at least 21 years of age. Reliable transportation; valid Driver's License to make bank deposits.

Preferred Qualifications include two years retail store management experience.

We offer excellent work/life balance, paid time off (PTO) earned every two weeks worked and 14 paid holidays, affordable healthcare with employer contributions, Virginia Retirement System (VRS) benefits, college tuition reimbursement program.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.