Manager of Operations

Summary of Position:

This leader will be responsible for warehouse operations, distribution and logistics, facilities management, technical service and repair operations, inventory control, and operational process improvement supporting financial technology hardware solutions including check scanners, printers, and related banking technology equipment. The ideal candidate combines strategic operational leadership with a strong continuous improvement methodology background set and a passion for customer service, accountability, efficiency and effectiveness.

Principal Duties and Responsibilities:
• Develop scalable operational strategies that support company growth, profitability, and service excellence.
• Establish and monitor KPIs, SLAs, operational dashboards, and performance metrics.
• Drive operational consistency, process optimization, and cross-functional alignment.

• Oversee receiving, inventory management, picking, packing, shipping, and reverse logistics.
• Ensure accurate inventory controls, cycle counting, and asset tracking procedures.
• Improve warehouse layout, workflows, and throughput efficiency.
• Manage carrier relationships and shipping cost optimization initiatives.
• Ensure compliance with safety standards and operational best practices.
• Lead repair, refurbishment, testing, and quality assurance operations for check scanners, printers, and related financial technology devices.
• Implement service-level standards for turnaround times, repair quality, and customer satisfaction.
• Develop preventive maintenance and continuous improvement programs.
• Coordinate parts inventory and vendor relationships to support repair operations.
• Partner with customer service and account management teams to ensure exceptional client experiences.
• Oversee facility maintenance, security, vendor management, and workplace operations.
• Ensure facilities support operational efficiency, safety, and scalability.
• Manage capital improvement and operational infrastructure projects as needed.
• Support M&A integrations, new client onboarding, and operational scaling initiatives when applicable.
• Build, mentor, and develop high-performing operational teams.
• Foster a culture of accountability, collaboration, responsiveness, and continuous improvement.
• Recruit, train, and retain top operational talent.
• Lead managers and frontline personnel across multiple operational disciplines.

Knowledge, Skills and Abilities Required:

• Bachelor's degree in Operations, Supply Chain, Business, Engineering, or related field; equivalent experience considered.
• 5-7+ years of progressive operations leadership experience.
• Experience managing warehouse, logistics, distribution, and repair service operations.
• Strong understanding of inventory management and operational metrics.
• Proven leadership experience managing multi-functional teams.
• Experience implementing process improvements and operational efficiencies.
• Strong data analytics and interpretation
• Organizational and communication skills.

Personal Skills and Competencies:

• Operationally rigorous and detail-oriented
• Customer-service focused
• Comfortable leading both strategy and execution
• Process-driven with a continuous improvement mindset
• Calm and decisive under pressure
• Experienced leading change and scaling operations
• Highly collaborative across sales, service, finance, and technology teams

Customer Base:

• All external clients and channel partners
• Internal sales team and sales leadership
• Close partnership with Client Services

Working Conditions/Physical Requirements of the Job:

• Standing and walking
• Occasional lifting
• Occasional Saturday work

The above is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor is it intended to be an exhaustive list of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.