Guest Service Manager
Luxury Coastal Vacations
Description Description The Guest Services Manager is responsible for leading the Guest Services team and ensuring exceptional experience for every guest of Stony Brook Cabins. This position oversees the daily operations of the Guest Services department, provides leadership and support to team members, and serves as the primary point of contact for guest-related concerns and escalations. The ideal candidate is a service-focused leader who thrives in a fast-paced hospitality environment and is committed to delivering outstanding guest satisfaction.
Job Responsibilities • Lead, coach, and develop the Guest Services team to provide exceptional customer service. • Serve as the primary resource for guest service information, support, and issue resolution. • Create and manage team schedules to ensure appropriate staffing coverage. • Oversee reservations, guest communications, and escalated concerns, ensuring prompt and effective resolution. • Coordinate with Maintenance, Housekeeping, Quality Control, Reservations, and Owner Relations teams to deliver a seamless guest experience. • Manage guest complaints and service recovery efforts, including appropriate guest compensation when necessary. • Monitor phone system performance and call quality standards. • Train and coach team members on reservation and customer service best practices, company policies, and operational procedures. • Provide support for after-hours guest emergencies and on-call escalations. • Ensure compliance with Guest Rental Agreements, company policies. • Identify and implement process improvements that enhance guest satisfaction and operational efficiency. • Monitor guest feedback and online reviews to identify trends and opportunities for improvement. Requirements • High School Diploma or GED required. • Minimum of three (3) years of customer service experience. • Minimum of two (2) years of leadership or supervisory experience. • Hospitality, vacation rental, hotel, or property management experience preferred.
Requirements • High School Diploma or GED required. • Minimum of three (3) years of customer service experience. • Minimum of two (2) years of leadership or supervisory experience. • Hospitality, vacation rental, hotel, or property management experience preferred.
Job Responsibilities • Lead, coach, and develop the Guest Services team to provide exceptional customer service. • Serve as the primary resource for guest service information, support, and issue resolution. • Create and manage team schedules to ensure appropriate staffing coverage. • Oversee reservations, guest communications, and escalated concerns, ensuring prompt and effective resolution. • Coordinate with Maintenance, Housekeeping, Quality Control, Reservations, and Owner Relations teams to deliver a seamless guest experience. • Manage guest complaints and service recovery efforts, including appropriate guest compensation when necessary. • Monitor phone system performance and call quality standards. • Train and coach team members on reservation and customer service best practices, company policies, and operational procedures. • Provide support for after-hours guest emergencies and on-call escalations. • Ensure compliance with Guest Rental Agreements, company policies. • Identify and implement process improvements that enhance guest satisfaction and operational efficiency. • Monitor guest feedback and online reviews to identify trends and opportunities for improvement. Requirements • High School Diploma or GED required. • Minimum of three (3) years of customer service experience. • Minimum of two (2) years of leadership or supervisory experience. • Hospitality, vacation rental, hotel, or property management experience preferred.
Requirements • High School Diploma or GED required. • Minimum of three (3) years of customer service experience. • Minimum of two (2) years of leadership or supervisory experience. • Hospitality, vacation rental, hotel, or property management experience preferred.
Vacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the Guest Service Manager in Gatlinburg, TN vacancy
$55k - $60k
Job Title Location 1663 East Pkwy, Gatlinburg, TN, 37738, United States Base Pay $55,000.00 - $60,000.00 / Year Job Category Job Category Employee Type Full Time Exempt Required Degree High School Contact Information Name Jeff Glaspy Phone (***) ***-**** Email ****@*****.***...SuggestedFull timeLuxury Coastal Vacations
Gatlinburg, TN4 days ago- ...Resort team, you will meet and engage with guests who have arrived to enjoy all the Great... ...ensuring seamless registration, attentive service, and accurate transactions. Front Desk... ...you will: Warmly greets guests, manage check-in and check-out processes, and assign...SuggestedDaily paidLocal areaFlexible hoursShift workNight shiftAfternoon shift
Westgate Resorts
Gatlinburg, TN4 days ago - ...Legacy Ventures is seeking a Night Auditor to manage overnight hotel operations, process audit... ...transactions. You will deliver courteous service, support reservations, upsell room sales,... ...overnight environment. You will monitor guest accounts, respond to inquiries and...SuggestedNight shift
Legacy Ventures LLC
Gatlinburg, TN1 day ago - ...Suites Pigeon Forge is a welcoming, full-service hotel in the heart of the Smoky... ...this incredible region has to offer. As Guest Service Lead, you are a key member of the... ...front desk operations, support reservations management, and ensure every guest interaction reflects...SuggestedDaily paidFlexible hoursShift workNight shiftAfternoon shift
Poppy Bank
Pigeon Forge, TN3 days ago - ...Location: Holiday Inn & Suites - Pigeon Forge, 2905 Parkway, Pigeon Forge, TN, 37863, United States Job Category: Guest Service, Front Desk Management, Guest Service Manager Industry: Hospitality & Tourism, Accommodations, Hotels Required Degree: High school...Suggested
Aatmos
Pigeon Forge, TN2 days ago - ...Resort team, you will meet and engage with guests who have arrived to enjoy all the Great... ...train, schedule, supervise, and evaluate managers and Team Members to ensure optimal performance... ...Maintain high standards of food quality, service, cleanliness, and safety. Manage budgets,...Daily paidLocal areaFlexible hoursWeekend work
Westgate Resorts
Gatlinburg, TN1 day ago - ...a Champion and Win as One. Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees... ...hiring and training, and is committed to delivering outstanding service to our guests. You love learning and guiding others new things and...
Flynn Pizza Hut
Sevierville, TN4 days ago $42k - $52k
...General Manager Share Apply Full-time $42,000.00 - 52,000.00 per year Company Overview Some people are driven to create the... ...leadership skills, and a desire to provide exceptional customer service. Key Responsibilities: Overseeing the daily operations...Full timeFlexible hoursAfternoon shiftFuddruckers
Pigeon Forge, TN3 days ago- ...Other duties may also be assigned. Financial Responsible for all budgets: labor, material, admin. Manage account receivables Review monthly reports, and understand the P&L Understand cash flow Client Management Establishes...Work at officeLocal area
U.S. Lawns
Pigeon Forge, TN2 days ago - ...General Manager Gibson Hotel Management, Inc. is an award-winning, privately held hotel... ...their professional growth... Our guests by providing genuine hospitality... Our partners... ...operations of the hotel and quality of service delivered Creates a productive working...Daily paidTemporary workWork at officeLocal area
TownePlace Suites Morristown
Pigeon Forge, TN2 days ago $60k - $75k
...Manager on Duty- MOD Salary: $60,000.00 - $75,000.00 per year Schedule: Sun. &... .... The MOD will support SMR's promise for guest satisfaction and future hotel stays through... ...by example and teaching excellent guest service. Primary Essential Duties & Responsibilities...Immediate startAll shiftsFlexible hoursShift workWeekend workSMR
Pigeon Forge, TN12 days ago- ...caring for our team, we empower them to care for our guests-living out Respect, Integrity, Service, and Excellence as we RISE to every expectation. This... ...#nogrease #nofryers #RISEwithBluemont Why General Managers work for Bluemont Group dba Dunkin' Our General...Temporary workStart working todayLive outImmediate startWeekend workDay shiftAfternoon shift
Bluemont Group LLC
Sevierville, TN8 hours ago - ...EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be... ..., cross-training, development plans, management training, and more-over 200 internal promotions... .... May include food preparation, set up, service and/or cleaning. Only team member on...Live inWork at officeImmediate startFlexible hoursShift workNight shift
Drury Hotels
Pigeon Forge, TN1 day ago - ...Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We... ...delivering the highest quality service and value to our guests. From our team members to our general managers and regional support team, we seek people who have a...Temporary workLocal areaImmediate startNight shift
Kana Hotel Group
Pigeon Forge, TN8 hours ago - ...Drury Plaza Hotel in Pigeon Forge. You will handle guest check-in/out, promote sales programs, manage guest records, and perform cash handling with accuracy... ...may assist with breakfast setup and occasional food service, including overnight coverage where you may be the...Night shift
Drury Hotels
Pigeon Forge, TN21 hours ago - ...part-time shift. You will perform front desk functions, check guests in/out, balance previous day’s receipts, and run reports to ensure... ...will handle money and provide warm, professional guest service while working independently during overnight hours. A strong attention...Part timeShift workNight shift
Drury Hotels Company, LLC
Pigeon Forge, TN1 day ago - ...overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We... ...with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitors...Hourly paySeasonal workLocal areaShift workNight shift
Under Canvas Inc.
Pigeon Forge, TN1 day ago - ...SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay... ...rooms as well as the activities and services of the property. Possess a working knowledge... ...unusual occurrences or requests to the manager or supervisor. Know all safety and emergency...Night shiftWeekend work
TPI Hospitality
Pigeon Forge, TN3 days ago - ...Mentorship, cross-training, development plans, management training, and more-over 200 internal... ...including but not limited to checking guests in/out, promoting sales related programs... .... May include food preparation, set up, service and/or cleaning. Only team member on...Live inWork at officeImmediate startFlexible hoursShift workNight shift
Drury Hotels Company, LLC
Pigeon Forge, TN2 days ago - ...appreciated . As a Night Auditor, you’ll play a critical role in guest satisfaction and hotel operations—all while building real career... ...to ensure satisfaction Provide consistent, high-quality guest service Anticipate guest needs and exceed expectations whenever possible...Daily paidLocal areaImmediate startNight shift
Staybridge Suites Pigeon Forge-Smoky Mtns
Pigeon Forge, TN17 days ago $17 per hour
Front Desk Location: 303 Henderson Chapel Road, Pigeon Forge, TN, 37863, United States Base Pay: $17.00 / Hour Music Road ResortNight shift- ...Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We... ...delivering the highest quality service and value to our guests. From our team members to our general managers and regional support team, we seek people who have a...Local areaAll shiftsFlexible hoursShift workWeekend work
Kana Hotel Group
Pigeon Forge, TN2 days ago - ...Resort team, you will meet and engage with guests who have arrived to enjoy all the Great... ...Job Description The Pool Tech Manager is responsible for establishing a clean,... ...ensuring uncompromising levels of guest service are provided. Supervises and coordinates...Daily paidLocal areaFlexible hours
Westgate Resorts
Gatlinburg, TN3 days ago - ...Essential Job Functions Promote and maintain efficient and courteous service to customers at all times to ensure that "No more than two customers waiting in line" policy is always followed. Supervise and monitor the total functions of the front end. Supervise...Weekly payLocal areaFlexible hoursShift work
- ...Burger King® Restaurant General Manager Bring the flavor. Bring the fire. Grow the business. Welcome to the Flame-Grilled Life. At Burger... ..., and talent development while delivering an exceptional guest experience. As an RGM, you’ll lead and develop a team of Assistant...Hourly payWeekly payMinimum wageLocal areaFlexible hoursShift work
Carrols Restaurant Group, Inc.
Sevierville, TN1 day ago - ...Concepts’ mission is to enrich the lives of our guests and our team members. We do this through... ..., bar drink quality, and legendary guest service in a clean and comfortable environment... ...forget. Summary of Position Our Shift Manager takes direction from the General Manager...Work at officeLocal areaImmediate startShift work
KaTom Restaurant Supply
Gatlinburg, TN3 days ago - ...Description Stony Brook emphasizes a "customer service first" approach, treating owners as partners in a family-like atmosphere while ensuring transparent, professional management. Job Overview: We're seeking a dynamic, hard-working team member to join our...Full timeRotating shift
Luxury Coastal Vacations
Gatlinburg, TN2 days ago - ...about Dollar General at Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective... ...meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures...Work experience placementSeasonal workNight shift
∙ Elijah House Foundation
Gatlinburg, TN1 day ago - ...operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs...Local areaImmediate startFlexible hoursShift work
Papa John's
Gatlinburg, TN1 day ago $55k - $80k
...Job Description Job Description Restaurant PM General Manager – 4 Day Work Week! Cook Out Restaurants $55,000 – $80,000 + Performance... ...you’re strengthening teamwork, ensuring gold-standard customer service, and managing the P&L (labor, food, and paper costs). What...Work at officeImmediate startFlexible hoursShift workNight shift3 days per weekCook Out
Pigeon Forge, TNmore than 2 months ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Manager. Be the first to apply!
