Veterinary Client Service Representative - Specialty and Emergency

Job Description

Job Description

Join Our Exceptional Team at Portland Veterinary Emergency and Specialty Care (PVESC) as a Veterinary Client Service Representative - Specialty and Emergency

At Portland Veterinary Emergency and Specialty Care (PVESC), we’re building a unique and dynamic workplace where our team members thrive, grow, and continuously learn while delivering exceptional care to our patients and their families. If you’re looking for a role that combines teamwork, and purpose, we want you to join our team and help us provide the highest standard of care to pets and their people.

We’re currently seeking a full-time Client Service Representative (CSR) to join our team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care. We’re looking for someone who is friendly, detail-oriented, and eager to contribute to a positive, solution-focused environment.

About PVESC

We are a growing multi-specialty emergency and specialty veterinary practice located in beautiful Portland, Maine. Our services include Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Dermatology, Neurology, Cardiology, and more. With endless opportunities for professional development, PVESC is the ideal place to grow your veterinary career.

We are honored to be recognized as the Best Veterinary Hospital in Maine , receiving Gold in the Portland Radio Group's Best of the 207 Awards for four consecutive years: 2022, 2023, 2024 and 2025.

Why PVESC?

We value our team members and are committed to providing a supportive and rewarding workplace. In addition to competitive compensation based on experience, we offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance, long-term disability, and more
• Paid time off, paid volunteer hours, and holiday pay
• 401(k) with employer match
• Uniform allowance and personal pet discount
• Paid continuing education and professional development opportunities

At PVESC, we foster a team-driven culture where every voice matters. We encourage all team members to share their ideas and collaborate to continuously improve our patient care and workplace environment.

Anticipated Schedule

This is a full-time position with the following available schedules:

• Monday and Friday: 7:30am-6:00pm in specialty, Wednesday 9:00am-7:30pm and Thursday 7:00am-5:30pm in emergency

• Some holidays required

Compensation

• Starting at $22/hour plus, commensurate with experience

What You'll Do:

• Providing a welcoming environment for clients and patients by delivering exceptional client service

• Answering/responding to incoming communications such as phone calls and emails
• Appointment scheduling and management
• Communicating needs of clients and patients to medical team
• Medical record organization and collection
• Receive and process payments
• Routine office duties such as scanning, faxing, etc.

Who We’re Looking For:

• Experience in customer service is essential; prior veterinary experience is a plus but not required
• A positive, "can-do" attitude and a love for working with people and pets
• Strong communication skills and the ability to work collaboratively with a diverse team

Ready to Make a Difference?

If you're excited to be part of a high-performing team that works together to achieve common goals and make a real difference in the lives of pets and their owners, we’d love to talk with you. Come join our incredible team at PVESC, where every day is an opportunity to learn, grow, and make a lasting impact.

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