Patient Care Tech I/Desk Clerk FT - Labor & Delivery

Job Description

Job Description

Coffee Regional Medical Center

Patient Care Tech I

POSITION SUMMARY

• Certified nursing assistants and/or nursing service techs are employed to take care of patients' everyday needs.
• Conducts personal care duties such as bathing, dressing, and feeding patients, as well as brushing teeth and combing hair.
• Helps patients in and out of bed, often by lifting or carrying them, and assist them with walking.
• Answers patients' calls for help, take their vital signs, and monitor their behavior and physical condition for progress or deterioration.
• Works under the supervision of an experienced nurse, and reports any problems or worsening in a patient's condition to the facility staff.
• Other job requirements may include stocking and keeping storerooms tidy and cleaning patient rooms.
• Maintain accurate patient tracking including admissions, discharges, and transfers log books.
• Monitor and review patient charts to ensure all billable services, supplies, and procedures are captured.
• Identify and flag missed or incomplete charges.
• Collaborate with nursing staff to validate documentation supporting charges.

OVERVIEW

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

QUALIFICATIONS

1. Knowledge, Skills and Abilities
   • Excellent customer service skills.
   • Reads and understands the English language.
   • Ability to think critically and analytically with little or no supervision
   • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
   • Ability to process information and prioritize
   • Possesses exceptional verbal and written communication skills
   • Possesses independent work habits, is self-reliant and self-directed
   • Ability to learn, adapt, and change as required by the job functions
   • Ability to maintain absolute confidentiality of material and information accessed and reviewed
   • Basic computer literacy
   • Ability to move freely, reach, bend, and complete light lifting
   • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
   • Ability to maintain attendance to meet standard job practices

1. Education
   • High School Diploma or equivalent
2. Licensure
   • PCT I – highschool or college Certified Assistant program preferred
   • PCTII – certified nursing assistant license required
   • PCTIII - certified nursing assistant license required plus EKG or lab draw competencies completed
3. Experience
   • 1 - 2 years experience in a healthcare setting preferred.
4. Interpersonal skills

1. Essential technical/motor skills
2. Essential physical requirements
   • Heavy: Exert 50 – 100 lb. of force occasionally and/or up to 30 lb. of force frequently - greater than 75%

1. Essential mental requirements

1. Essential sensory requirements
2. Other
   • Ability to communicate effectively and document information accurately
   • Ability to deal efficiently and effectively with a wide variety of individuals
   • Knowledge of basic medical terminology preferred
   • Basic computer knowledge is preferred
   • Ability to move or lift patients and equipment

1. Equipment used

OTHER QUALIFICATIONS

1. Exposure to hazards (body fluid exposure level)
   • Level I

1. Age of Patient Populations Served
   • Neonates 1 - 30 days
   • Infants 30 days - 1 year
   • Children 1 - 12 years
   • Adolescents 13 - 18 years
   • Adults 19 - 70 years
   • Geriatrics - 70+ years

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel as evidenced by:
  • Observes and reports patient's status and needs.
  • Answers call lights and attends to/reports patient needs.
  • Obtains weights, vital signs and reports results.
  • Performs glucometer testing and report results.
  • Obtains specimens and transport to and sends through designated tube.
  • Updates patient Intake/Output including oral intake only, measured urine output, and measured urinary catheter output after emptying.
  • Assists patient with ADLs including cleansing of perineal area and catheter.
  • Assists patient with feeding/meals.
  • Assists patients with elimination needs.
  • Transfers, moves and repositions patients.
  • Transports patients.
  • Makes occupied/unoccupied beds.
  • Assists with admissions, transfers and discharges.
  • Assists with post mortem care including transport to the morgue.
  • Sets up simple traction.
  • Performs 1-1 observation as assigned.
• Maintains current knowledge/certification/licensure. Pursues professional growth and development as evidenced by:
  • Practices within legal boundaries of nurse practice act and according to hospital policy and procedures.
  • Attends continuing education programs in order to maintain licensure. Attends at least one seminar per year in your area of practice.
  • Attends hospital-sponsored training programs as required by department.
• Demonstrates the skills and judgment necessary to provide non–direct patient care/support services to staff under the direction of licensed personnel as evidenced by:
  • Assists with maintaining a safe, clean and orderly environment.
  • Operates all equipment and performs all procedures/care in a safe manner.
  • Demonstrates proper body mechanics in all functions.
  • Cleans and stocks supplies and equipment as directed.
  • Receives and directs phone calls promptly and accurately following hospital etiquette guidelines.
  • Assists Unit Coordinator with filing, order entry, transcription, faxing and copying as assigned.
• Follows the hospital exposure control plans/blood borne and airborne pathogens as evidenced by:
  • Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
  • Attends annual education programs.
  • Wears and/or uses appropriate safety equipment.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment as evidenced by:
  • Interacts with all of the above in a considerate, helpful, and courteous manner as observed by nurse manager and peers.
  • Fosters mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input.
  • Maintains professional composure and confidence during stressful situations.
  • Maintains open communication using appropriate chain of command regarding issues.
  • Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees.
  • Maintains confidentiality of all hospital and patient information at all times.
  • Presents neat appearance in proper attire and identification as required by hospital policy.
  • Displays a positive attitude that contributes to the overall customer service program in place at the hospital.
• Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job related hazards.
• Meets clinical competencies for age-specific competencies as evidenced during skill competency check-offs.
• Assumes all other duties and responsibilities as necessary.