Steward

Steward/Potwasher/Warewasher

The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation.

Responsibilities include:

• Maintaining a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas.
• Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment.
• Washing pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and vacuuming carpeted areas through the food and beverage outlets.
• Sweeping, mopping and washing floors in all food and beverage areas, kitchen, and restaurant and dock area.
• Keeping management informed of shortage of equipment and supplies.
• Operating the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
• Returning all clean china, glass, and silver to its proper storage location using care to minimize breakage.
• Knowledge of proper safe handling techniques for all chemicals used.
• Reporting any faulty equipment to management immediately.
• Emptying garbage from the Food and Beverage areas into the hotel dumpster.
• Knowing the location and operation of all fire extinguishing equipment.
• Practicing safe work habits at all times to avoid possible injury to self or other employees.
• Following the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
• Following all sanitation standards.
• Assisting in the set up and breakdown of the restaurant buffet as required.
• Assisting Banquets by supplying china, glass, and silver as required by business demand

Qualifications include:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to withstand temperature variations, both hot and cold.
• Maintaining a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attending all hotel required meetings and trainings.
• Maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to show initiative, including anticipating guest or operational needs.
• Performing other duties as requested by management.