Customer Service Associate

Service Writer

At Precision Tune Auto Care we have been locally owned and operated since 1979, we are committed to providing reliable services with a focus on exceptional customer care. We believe that our customers deserve not only expert work but also a welcoming, trustworthy, and professional experience from start to finish.

Position Overview:

We are seeking a Service Writer with strong customer service and hospitality skills. This role is the first point of contact for our customers, both in person and over the phone. We are not requiring automotive experience. The Service Writer is responsible for creating a positive experience by listening to customer needs, clearly explaining services, and ensuring smooth communication between the customer and the technician team.

What We Offer:

• Competitive pay with performance-based incentives.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Ongoing training and career growth opportunities.
• A supportive, team-oriented workplace culture.

Responsibilities:

• Greet customers warmly and provide professional, friendly service.
• Listen carefully to customer concerns and document repair/service requests.
• Communicate clearly and simply about recommended services, costs, and timelines.
• Answer phone calls and schedule appointments with courtesy and professionalism.
• Serve as a bridge between customers and technicians to ensure accurate, timely work.
• Provide status updates and follow up to keep customers informed.
• Help maintain a clean, organized, and welcoming front office.
• Support store sales goals through excellent service and customer retention.

Qualifications:

• Previous experience in customer service, hospitality, or retail preferred. (Automotive not required)
• Strong communication and listening skills.
• Positive attitude and professional appearance.
• Strong organizational and multitasking skills.
• Basic computer and point-of-sale knowledge.
• Valid driver's license required.

Precision Tune Auto Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.