Tier 2 Escalations Engineer (MSP)

Tier 2 Escalations Engineer (MSP)

Location: Columbia, MD

MSP Experience: Required

Advanced MSP Support With Growth Into Projects

We are a high-performing Managed Services Provider hiring a Tier 2 Escalations Engineer to own advanced support issues across cloud, server, network, and endpoint environments.

You will handle escalations, work directly with clients, assist with infrastructure projects, and continue developing toward senior engineering or project-focused roles.

What You Will Work On

• Resolve escalated Tier 2 issues across multiple client environments

• Support Windows Server, Active Directory, Microsoft 365, Azure, Entra ID, and Intune

• Troubleshoot networking, firewalls, VPNs, virtualization, backups, and infrastructure issues

• Work directly with clients and document technical resolutions

• Assist with migrations, refreshes, rollouts, and project work

• Use PowerShell for basic scripting and automation

What We Are Looking For

• 2+ years of MSP or multi-client IT support experience

• Strong Tier 2 troubleshooting and escalation ownership

• Ability to independently work across server, cloud, network, and endpoint environments

• Experience with ConnectWise Automate, IT Glue, or similar MSP tools

• Strong client communication, documentation, and follow through

• Experience with Nerdio or Azure VDI, Cisco or SonicWall, PowerShell, and Mac support is a plus

Benefits

• 100% company paid Health, Dental, and Vision

• Life, AD&D, Short Term, and Long Term Disability Insurance

• 3 weeks PTO plus 6 paid holidays

• 401(k) with 3% company match

• Company provided laptop

• Mileage reimbursement

• Health savings plan

• Performance bonuses

• Growth into senior engineering or project roles