Customer Service Administrator

Are you looking to take your Customer Service and Administration skills to the next level?

Forms Express, part of Valsoft Corporation revolutionizes the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing in Australia and New Zealand. Join us in 2025 as we do more with eNotices, Flexipay and AI!

Key Responsibilities

• Data entry and reporting - accurately input customer orders, details, and project data into our systems.
• Generate and distribute - regular and ad-hoc performance reports for the management team.
• Invoicing and financial administration - prepare and process invoices for various services, ensuring on-time delivery to clients.
• Verify billing details - for accuracy and maintain meticulous financial records.
• Customer job management - act as the primary contact for customer inquiries, requests, and follow-ups.
• Coordinate ongoing orders and projects - to keep tasks on schedule and clients informed.
• Stock and inventory control - track inventory levels, update records, and manage reordering requirements.
• Collaborate with internal teams - to anticipate supply needs and avoid shortages.
• Transitions and change requests (SOW) - coordinate changes in project scope by working closely with internal departments and communicating updates to customers.
• Document and archive - all change requests to maintain precise project records.
• Pricing and quotations - provide clients with accurate pricing estimates and quotations for services.
• Partner with finance and senior management - to maintain competitive, profitable pricing strategies.

Qualifications & Skills

• Administrative Strength - proven experience in data entry, scheduling, and record-keeping.
• Technical Proficiency - skilled in Microsoft Office (especially Excel) and familiarity with CRM/ERP systems.
• Detail-Oriented - strong attention to detail, ensuring precision in data and financial tasks.
• Customer Focus - excellent communication and interpersonal skills for handling inquiries and resolving issues.
• Team Player - comfortable collaborating across various departments to achieve common goals.
• Adaptability - capable of managing shifting priorities, new projects, and customer requests proactively.

Why Forms Express?

• Industry Leadership - work with a pioneering company in payment and AI solutions for local government, as well as secure print, mail, and digital services.
• Growth Opportunities - develop your professional skillset and advance within a supportive environment.
• Collaborative Culture - join a tight-knit, energetic team that values innovation and continuous improvement.
• Competitive Compensation - enjoy a fair salary, benefits that reflect your contributions and free parking.

_ Join Forms Express. Apply to register your interest. Please note only shortlisted candidates with working rights will be contacted. _