Care Manager

Position Title: Care Manager - Full Time

HR Use Only:

Date Issued: 8/17/2023

Date Revised: 02/25/2026

FLSA Status: NON-Exempt

Reports To: Program Director

Company: TruCare Connections, Inc.

Location: Rochester, Syracuse

Department: Health Homes

Job Type: Full-Time/Part-Time

Hourly Rate: $23.55 - $25.00

Summary: Care Manager

The Care Manager's primary function is to work in partnership with individuals with I/DD to coordinate care and services needed to assist individuals achieve optimal health, wellness, and life goals. The Care Manager is responsible to provide Health Home services including comprehensive care management, care coordination, and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Care Managers will provide all services with a person-centered approach and that aligns with NYS OPWDD Valued Outcomes. This position reports to Health Homes Program Director.

If selected for this position, you will be responsible for:

• Conduct comprehensive assessments.
• Assess and address health and safety issues.
• Collaborate with interdisciplinary team.
• Develop and maintain a person-centered Care Plan.
• Monitor and facilitate implementation of and provide updates as needed to the Care Plan.
• Incorporate health promotion.
• Coordinate and ensure access to chronic disease management.
• Facilitate referrals to clinical and community resources.
• Coordinate and provide access to long-term care support and services.
• Engage families and natural support in the care coordination process.
• Ensure all individuals and families receive services that are culturally and linguistically appropriate.
• Advocate on behalf of the individual
• Promote self-advocacy and the ability to self-direct.
• Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team.

Minimum Qualifications:

• High School Diploma/GED, associate or bachelor's degree in health or human service (preferred) or in any discipline with at least two years of related experience; OR
• Combination of education and experience

To be considered for this position, you must be or have the following skills or experience :

• Ability to act quickly, assess and act accordingly in crisis situations.
• Basic technology skills and understanding of health records.
• Knowledge of ethical and professional responsibilities and boundaries
• Demonstrate professional work habits including dependability, time management, independence, and responsibility.
• Ability to communicate effectively, both verbally and in writing
• Bilingual candidate in Spanish language is preferred.

Compensation & Benefits

• Salary: $23.55 to $25.00 (hourly)
• 401k (90 days of employment)
• Paid Time Off
• Sick Time Off
• Holiday Pay
• Discretionary Performance bonuses
• Other benefits