Program Manager (HUMAN SERVICE SPECIALIST V SUPERVISOR)

Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE 16

LOCATION OF POSITION Montgomery County Office of Child Support Administration Intergovernmental; Constituent Services; Fiscal Intake/Establishment; Legal 51 Monroe Street, Suite 811 Rockville, MD 20850 Main Purpose of Job Incumbent in this position performs as a senior level manager responsible for providing professional, administrative and supervisory staff work in managing the daily operations of the Establishment Unit/Legal Unit of the Programs Division for the Montgomery County Office of Child Support. The individual’s work will be reviewed by the Deputy Director for accomplishment of unit goals and improvement in operational efficiency and effectiveness. The individual in this position receives instructions from and reports to the Deputy Director. POSITION DUTIES Plans, directs, organizes, leads and coordinates the administration of Child Support programs; locating customers, establishing paternity and support orders, modifying and enforcing child support orders. Communicates effectively with child support advisors, State agencies, Sheriff’s department, Masters, Judges, committees, workgroups and other child support agencies to ensure optimum service to our customers. Oversees the daily operations of the Agency in the absence of the Director and Deputy Director. Identifies problematic areas and makes recommendations for improvement to the Deputy Director/Director. MINIMUM QUALIFICATIONS Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations. Notes: 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience. 2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience. 3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. DESIRED OR PREFERRED QUALIFICATIONS Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. One year of supervisory experience. One year of experience navigating child support software/ databases Child Support Management System (CSMS). One year of experience analyzing workflows, and performance reports, and drafting Standard Operating Procedures (SOPs). One year of experience conducting employee evaluations, and handling personnel issues. One year of experience directly working within a Child Support Enforcement program. LICENSES, REGISTRATIONS AND CERTIFICATIONS NOT APPLICABLE. SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines. EXAMINATION PROCESS The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. BENEFITS As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave – ten (10) days of accumulated annual leave per year. Sick Leave – fifteen (15) days of accumulated sick leave per year. Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child. Holidays – State employees also celebrate at least twelve (12) holiday per year. Pension – State employees earn credits towards a retirement pension. Positions may be eligible for telework. FURTHER INSTRUCTIONS The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201. Or email View email address on click.appcast.io.; voice View phone number on click.appcast.io. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at View phone number on click.appcast.io or View email address on click.appcast.io. Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application. TTY Users: call via Maryland Relay. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. We thank our Veterans for their service to our country and encouraged them to apply. #J-18808-Ljbffr State of Maryland