Office Manager

Join Our Franchise as a New Office ManagerDo you love working with people and educating them? Do you want to be a leader in a great company? Then don't miss your chance to join our Franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. ****Note: This is not a "remote work" (from home) position.****Job DescriptionProvide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues. ****Note: This is not a "remote work" (from home) position.****ResponsibilitiesManage Receptionist-Dispatcher, Job File Coordinator, and Accounting and HR AdministratorCoordinate and maintain company calendar and franchise communicationManage accounts payable, accounts receivable, and cash managementVerify and analyze financial reports and divisional key measurementsMonitor compliance and risk managementEnsure employment files and records accuracyManage franchise compensation plan staffing planEnsure fulfillment of the training and development plans for all divisionsOversee performance management and documentationDocument franchise annual plan and divisional performanceDevelop the office division annual planQualifications5+ year(s) of office, accounting, or customer service management experienceExperience in building a strong team with tangible leadership skillsSolid organization and planning capabilities, strong attention to detailDemonstrated history of ability and growth in managing an office environmentOutstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all timesVery self-motivated and goal-oriented with ability to multitaskCapability to work in a fast-paced, team-oriented office environmentProficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooksAbility to learn new software, such as Xactimate estimating softwareExperience in customer service industry environment, a plusAbility to successfully complete a background check subject to applicable lawAll employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.Picture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.