Normet Technical Specialist - North America
Normet
- # Normet Technical Specialist - North AmericaApply: Lively: Elko: Salt Lake City: Full time: Posted 3 Days Ago: End Date: October 17, 2026 (26 days left to apply): R\\_007106**We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.****POSITION DESCRIPTION****Country:** USA & Canada**Location**: Salt Lake City, UT; Elko, NV; Sudbury, Ontario**Approver:** Services Manager and HR**Status:** Open**Business Area**: Services**Revision**: 1Normet Technical Specialist – North America**PRIMARY ROLE RESPONSIBILITY:**The Technical Specialist role is responsible for providing quality technical support and engineering, in development, maintenance, training, and product services across the Normet fleet of underground electric and mechanical fleet.**REPORTING TO:**Services Manager, North America**KEY RESPONSIBILITIES INCLUDE:****Technical and Engineering*** Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications* Ability to analyze, provide recommended changes, and update engineering documents including electrical, hydraulic, mechanical and parts related drawings / technical documents* Subject matter expert on Normet fleet, navigating through inter-related software, digital applications, document libraries, and product specific platforms* Provides technical support and training to end users, operators, and service personnel* Provides feedback to factories to enable improvements to the equipment or its operation, through both technical feedback systems and factory level network* Support with root cause analysis tools and report writing, supporting Normet quality management systems* Support with predictive operating cost models and both internal / external recommended parts requirements across Normet fleet* Lead for local product improvement testing and implementation* Support to warranty investigations from a technical advisor position* Ability to assist with equipment installations and demonstrations* Ability to create customized training material for specific applications**Stakeholder Management*** Customer focused to positively support the growth of Normet* Customers include both internal and external stakeholders, ability to conduct work in a professional manner* Assists customers with parts interpretations, maintenance troubleshooting, feedback to the factory* Ability to conduct customer visits, localized training sessions, and present reports to different levels of authority**HSEQ – Health, Safety, Environment and Quality*** Complies with all Normet policies with HSEQ* Active participant in ensuring Normet operations and products support HSEQ initiatives* Support to risk assessments, incident investigations, and product related legislative safety specifications, North America* Ability to support the creation and updating of HSEQ documentation where applicable**Personal Responsibility*** Ensures compliance to Normet Values, & Normet Policies and Procedures* Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training* Retain existing industry certifications, and where applicable acquire updates and advancement* Active contributor and team member in both the sales and service teams, North America**QUALIFICATIONS AND EXPERIENCE:*** Maintenance professional with a technical degree or equivalent certification* Engineering professional within the discipline of electrical, mechanical, industrial, or hydraulic* Underground mining heavy equipment maintenance experience >7 years* Understanding and knowledge of underground mining and blasting operations* Must have existing legal work authorization for the country applying to the role for**SKILLS & COMPETENCIES:*** Ability to work independently and within a team environment* High level of written, verbal, and presentation skills* Facilitator skills in a classroom setting* Self-motivated in ambiguous situations* Strong investigation and diagnostic skills* High level of competency with computer software and hardware* Blasting and concrete operational awareness* High level of responsiveness, organization skills, and detail orientation**ADDITIONAL INFORMATION:*** This role requires occasional travel to underground mine sites in North America. Candidates must be able to travel frequently and for extended periods of time.* You may be required to undertake tasks outside of this position description taking into consideration the relevant skills and experience at the request of the reporting manager.* This role is expected to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope deliverables and will be compensated accordingly.**COMPLIANCE & AUTHORITY:****Employees’ have a responsibility to**:* Protect their own health and safety and avoid adversely affecting the health and safety of any other person.* Comply with Normet safety policies, procedures, and work practices.* Ensure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises.* Must wear the specific PPE clothing and items relevant for the task you are undertaking.* Must read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles.* Must report all safety issues and or emergencies in the workplace.*Come and share your courage to shine with us!*
- J-18808-Ljbffr Normet
Vacancy posted 5 days ago
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