Technician, Service

Job Description

Job Description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

 

IPG Photonics is the world leader in high-power fiber lasers for industrial welding, cutting, and marking applications. We are seeking a dependable and detail-oriented  Technician – Service to join our service depot team. In this role, you will perform repairs, testing, and maintenance on laser systems and components under the guidance of senior staff. This is an excellent opportunity for a technician to grow their hands-on skills and contribute to high-impact laser applications.

 

JOB FUNCTIONS

Duties/Responsibilities:

• Perform repairs, testing, and maintenance of laser systems and subsystems in the service depot.
• Follow detailed work instructions and repair documentation to complete service tasks accurately.
• Assist in troubleshooting of mechanical, electronic, and optical components under supervision.
• Prepare systems and components for shipment, including inspection and proper packaging.
• Enter service data into ERP and CRM systems to document completed repairs.
• Collaborate with senior technicians on complex repairs and escalations.
• Participate in ongoing training to build skill sets across mechanical, electrical, and optical systems.
• Maintain a clean, organized, and safe work area in alignment with 5S principles.
• Support continuous improvement efforts by identifying minor process improvements.

Additional Responsibilities:

• Ability to interpret electrical drawings.
• Experience with industrial lasers, accessories, and related diagnostic equipment.
• Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment.
• Maintain a safe, clean, and organized work environment.

Education:

• Associate or Technical degree preferred, but extensive experience in a similar hand-on experience will be considered.

Experience:

• 2-4 years of experience in industrial laser systems, cutting, welding, or marking applications.
• Experience working with laser, electrical, or electro-mechanical systems is a plus.
• Experience with 5S, Lean, and continuous improvement methodologies is a strong plus.

Required Abilities:

• Proficient mechanical aptitude and basic troubleshooting ability.
• Strong attention to detail and accuracy in documentation.
• Eagerness to learn from senior technicians and grow within the team.
• Basic familiarity with CRM or ERP systems is a plus.
• Ability to follow technical instructions and safety procedures consistently.

Physical Requirements:

• Prolonged periods of standing and working in a repair environment.
• Extended periods of sitting at a desk using a computer and test equipment.
• Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
• Ability to navigate the organization’s facilities and travel as needed.
• Occasional travel (up to 10-15%) for field repairs or support projects

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MA: $19.59 - 25.96/hourMA: $19.59 - 25.96/hour

Pay Range :

The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience.

 

Other Compensation : Employees in this role are eligible for additional rewards which could include:

• Annual Discretionary Bonus or Sales Bonus as Applicable

 

Benefits Provided : All Regular* US employees receive:

• Paid vacation time accrued based on years of service
• Paid sick time
• 12 (twelve) Paid Holidays Each Calendar Year

 

*Prorated for reduced hour schedules

 

Additional Benefits Offered : IPG also offers access to:

• Medical, dental, and vision insurance plans with options for HSA/FSA
• Dependent Care FSA 
• Paid Basic Life and AD&D Insurance
• Short-term and Long-term Disability insurance
• 401(k) plan with Company matching
• Employee Stock Purchase Plan (ESPP)
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Adoption Assistance
• Pet Insurance
• Parental Bonding Leave
• Bright Horizons Backup Care
• Bright Horizons College Coach

 

*Benefits eligibility may differ by program for reduced hour schedules

 

Deadline and How to Apply

This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting.

For full consideration, please click on the link to apply.

Education:

• Associate or Technical degree preferred, but extensive experience in a similar hand-on experience will be considered.

Experience:

• 2-4 years of experience in industrial laser systems, cutting, welding, or marking applications.
• Experience working with laser, electrical, or electro-mechanical systems is a plus.
• Experience with 5S, Lean, and continuous improvement methodologies is a strong plus.

Required Abilities:

• Proficient mechanical aptitude and basic troubleshooting ability.
• Strong attention to detail and accuracy in documentation.
• Eagerness to learn from senior technicians and grow within the team.
• Basic familiarity with CRM or ERP systems is a plus.
• Ability to follow technical instructions and safety procedures consistently.

Physical Requirements:

• Prolonged periods of standing and working in a repair environment.
• Extended periods of sitting at a desk using a computer and test equipment.
• Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
• Ability to navigate the organization’s facilities and travel as needed.
• Occasional travel (up to 10-15%) for field repairs or support projects

IND789

#ZR

\nCompany Description

IPG Photonics is the leading developer and manufacturer of high-performance fiber lasers and amplifiers for diverse applications in numerous markets and we are hiring! IPG is a global company with manufacturing facilities in the U.S., Germany, and Italy, with regional sales offices across the world.

As the world-leader in fiber laser technology, we have introduced innovations to make industrial lasers more power-efficient. The energy efficiencies provided by IPG fiber lasers not only lower our customer’s operating costs, but more importantly reduces their carbon footprint and reduces greenhouse emissions produced by industrial applications.

As an employee with IPG Photonics, you can expect a competitive starting wage, annual discretionary bonuses, health insurance benefits effective DAY ONE, 3 weeks of vacation, 12 paid holidays, sick time, tuition assistance, 401K with company match, and much more!

Equal Opportunity Employer / Affirmative Action M/F D/V

Company Description

IPG Photonics is the leading developer and manufacturer of high-performance fiber lasers and amplifiers for diverse applications in numerous markets and we are hiring! IPG is a global company with manufacturing facilities in the U.S., Germany, and Italy, with regional sales offices across the world. \r\n\r\nAs the world-leader in fiber laser technology, we have introduced innovations to make industrial lasers more power-efficient. The energy efficiencies provided by IPG fiber lasers not only lower our customer’s operating costs, but more importantly reduces their carbon footprint and reduces greenhouse emissions produced by industrial applications. \r\n\r\nAs an employee with IPG Photonics, you can expect a competitive starting wage, annual discretionary bonuses, health insurance benefits effective DAY ONE, 3 weeks of vacation, 12 paid holidays, sick time, tuition assistance, 401K with company match, and much more!\r\n\r\nEqual Opportunity Employer / Affirmative Action M/F D/V