Credit Representative

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. Job Description As a Credit Representative with the Swatch Group, you will support both accounts receivable and accounts payable functions, including collections, customer account management, invoice processing, vendor payments, reconciliations, and credit-related administrative activities. You will collaborate with internal teams, brands, and retailers to ensure financial accuracy, timely processing, and strong customer service. Profile Primary Duties and Responsibilities Review customer orders on hold daily and release within authorized limits or obtain required approvals. Perform daily collection activities for assigned customer accounts, including past due and upcoming balances. Obtain payment remittance details for unapplied payments within 48 hours whenever possible. Complete monthly customer accounts receivable reconciliations and document action plans for resolution. Maintain accounts receivable and deduction levels within established company guidelines. Partner with brands and retailers to address credit-related needs and support account resolution. Minimize bad debt exposure through proactive account management and collection efforts. Research and resolve customer chargebacks and deductions within established timelines. Process customer credit card payments and provide receipts to the appropriate internal contact. Prepare and distribute customer statements and other requested account information in a timely manner. Maintain accurate and current customer master data and submit updates as needed. Document collection efforts and retain customer records in accordance with internal control requirements. Prepare customer account offsets and required adjustments prior to month-end close Additional Responsibilities Provide support for special projects, reporting, and other assignments as directed by the Credit Manager or senior management. Maintain confidentiality of financial, customer, and company information. Collaborate with team members to ensure deadlines, service expectations, and compliance standards are met. Support process improvement efforts within AR and credit operations. Work additional hours as needed to meet business demands and critical deadlines. Requirements Education and Experience Requirements Associate degree in Accounting, Finance, or a related field preferred. Minimum of two years of experience in finance, credit, accounts receivable, collections, chargebacks, or reconciliations required. Experience working in a high-volume transactional environment preferred. Physical Requirements: Must be able to operate a computer and other standard office equipment. Must be able to communicate effectively, including speaking and hearing. Ability to bend, stoop, reach, and perform repetitive hand and finger movements. Must be able to lift, move, and carry up to 25 pounds on an occasional basis. Additional Skill Requirements: Proficiency in Microsoft Office, including Word, Excel, and Outlook. Experience using SAP or similar ERP/accounting systems preferred. Working knowledge of accounts receivable, collections, reconciliations, and basic credit processes, including order review, release and order management. Strong written and verbal communication skills in English. Strong organizational, time management, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and commitment to accuracy. Ability to work independently and as part of a team. Professional demeanor with strong interpersonal and customer service skills. Ability to handle confidential information with discretion. Self-motivated, dependable, and adaptable to changing priorities. This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Credit Representative. Duties, responsibilities and activities may evolve or change at any time with or without notice. Benefits Program The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability. Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution) Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution) Company paid life insurance and Long Term Disability 18 days of PTO per year Special bucket of sick time per year extended paid time for medical, parental and military leave Holiday pay Voluntary FSA, STD, Accident/Hospital Indemnity insurance #J-18808-Ljbffr