Payment Processor

Improve the lives of others while Caring. Connecting. Growing together. Payment Processor Job Description - Payment Processor (2362516) Payment Processor (Job Number: 2362516) This position is Remote in Massachusetts. If you are located within commutable distance to the office at 385 Grove St. Worcester, MA, you will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. The role includes posting denials, where claims are either rejected or additional information is requested, adding complexity and time to the workload. Without adequate staffing, delays in posting can significantly impact follow‑up efforts, leading to increased aging of accounts, missed opportunities to resolve denials, and disruptions in cash flow. Furthermore, untimely posting can negatively affect patient satisfaction due to inaccurate or delayed billing and increased confusion. Given the volume, complexity, and downstream impact on operations, adding a Payment Posting Specialist is essential to ensure efficiency, financial accuracy, and an improved patient experience. This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of 6:00 a.m. – 6:00 p.m. EST. We offer 2 weeks of paid training. The hours during training will be 8:00 a.m. – 5:00 p.m., Monday – Friday. Training will be conducted onsite. Primary Responsibilities Post and reconcile payments accurately and in a timely manner to maintain efficient revenue cycle operations Review and process claim denials, including those requiring additional information or follow‑up Identify and address posting delays to prevent negative downstream impacts on accounts receivable Support timely follow‑up efforts to reduce aging accounts and improve collection rates Monitor and manage complex workloads involving high volumes of claims and denials Collaborate with billing and follow‑up teams to resolve discrepancies and minimize missed opportunities Ensure accuracy in billing information to prevent patient confusion and enhance satisfaction Maintain compliance with internal processes and payer requirements when posting payments and denials Contribute to overall cash flow stability by ensuring timely and precise payment posting Support process efficiency initiatives to improve operational performance and financial accuracy Deliver a positive patient experience by minimizing billing errors and delays Required Qualifications High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older Experience with Microsoft Excel including the ability to create, edit, sort, filter, create pivot tables, and perform basic functions Ability to work full time, Monday – Friday. Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of 6:00 a.m. – 6:00 p.m. EST. Preferred Qualification Telecommuting Requirements: Reside within commutable distance to the office at 385 Grove St. Worcester, MA Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high‑speed internet connection or leverage an existing high‑speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits and Pay Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (subject to eligibility). The hourly pay for this role will range from $16 – $29 per hour based on full‑time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call View phone number on click.appcast.io to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. – 7 p.m. CT, Monday through Friday. #J-18808-Ljbffr