Customer Advocate

Akron, OH, USA | 18-19 per hour | Full Time

| Competitive pay structure and benefits.

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote

• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)

• Training: Comprehensive 7-week orientation with full training and ongoing support

• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills

• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone

• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)

• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field

• Proficiency with various web-based platforms and tools

• Strong attention to detail and organizational skills

• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health

• Familiarity with medical terminology and health benefit plans

• Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

• Competitive compensation and comprehensive benefits

• Opportunities for professional growth and development

• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Apply today and join DVS, where your mission meets your purpose. Position details:

• Start date: Monday, November 2, 2026. Apply as soon as possible to be considered!

• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).

• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.