Sr. Customer Success Manager

Develop and maintain strong client relationship throughout the customer lifecycle Basic knowledge of platform system and tools Provide best practices to clients Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams Engage with customer to promote software adoption and onboarding strategies Provides renewal sales quotations and responds to requests for proposals Manage book of business Occasionally directed in several aspects of the work Gaining exposure to some of the complex tasks within the job function Job Description Duties & Responsibilities Develop and maintain strong client relationship throughout the customer lifecycle Basic knowledge of platform system and tools Provide best practices to clients Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams Engage with customer to promote software adoption and onboarding strategies Provides renewal sales quotations and responds to requests for proposals Manage book of business Occasionally directed in several aspects of the work Gaining exposure to some of the complex tasks within the job function Minimum Knowledge, Skills And Abilities Required Experience: Requires 2 to 4 #J-18808-Ljbffr