Business Systems Support Analyst

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Business Systems Support Analyst to support our client's team.

Created/Revised Date: 4/21/2026

Anticipated Closing Date: 5/21/2026

Job Title: Business Systems Support Analyst
Location: On-site, Aliso Viejo, CA

[Hourly Pay Range] [Salary Pay Range] and Other Compensation :

• [The hourly rate for this position is expected to be between $38.94 - $48.65/hour, depending on geographic location, experience and other qualifications of the successful candidate.]

Employment Type: Temporary, 1 year

FLSA Status: [Non-Exempt]
Schedule: Monday-Friday, 8:00 AM-5:00 PM

Job Summary:

The Business Systems Support Analyst provides Tier2 support across multiple enterprise and SaaS business systems operating in a GxPregulated environment. This role is responsible for ensuring system stability, data integrity, and compliant operations while enabling efficient business processes.

• Business Systems Support
  
  • Provide support for multiple business systems (e.g., TrackWise Digital, Veeva QualityDocs, Res_Q, Maximo, etc.)
  • Troubleshoot issues across applications, integrations, data flows, and user access
  • Resolve incidents and service requests through ITSM tools (e.g., ServiceNow)
  • Perform basic system configuration, data corrections, and access management within approved procedures
  • Coordinate with vendors and internal SMEs for escalations and complex issues
• GxP & Compliance Responsibilities
  
  • Support systems operating in GxP regulated environments
  • Manage system changes in compliance with SDLC and GxP policies
  • Ensure data integrity, auditability, and access controls are maintained
  • Participate in audits and inspections by providing logs, evidence, and documentation
  • Partner with Quality, Validation, and IT Security teams on regulated changes
• Process & Knowledge Management
  
  • Create and maintain knowledge base articles, SOPs, and troubleshooting documentation
  • Contribute to standardization and continuous improvement of support processes
  • Support release activities, patching, and controlled deployments as needed

Requirements

• 3+ years of experience in business systems or application support
• Experience supporting systems in a GxP regulated environment (e.g., life sciences, med device, pharma)
• Understanding of validation concepts (IQ/OQ/PQ) and risk-based validation
• Familiarity with incident management, change management and audit readiness • Strong troubleshooting and analytical skills
• Ability to support multiple systems simultaneously and manage competing priorities
• Strong written and verbal communication skills Preferred Qualifications
• Experience supporting ERP, CRM, or other regulated SaaS platforms
• Experience with integrations (APIs, middleware, iPaaS) from a support perspective
• Experience working with electronic records / electronic signatures (21 CFR Part 11)
• Prior participation in internal or external audits
• Experience working with vendors and managed service providers
• Bachelor's degree in Information Systems, Computer Science, Engineering, Life Sciences, or a related field or equivalent practical experience supporting business systems in a regulated environment.

Benefits:

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer: The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.


Equal Opportunity Employer:

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks:

Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.


Massachusetts Candidates:


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