IT Service Technician (Support & Troubleshooting)

Salary: $53,040 - 53,040 per year Requirements:

• High School diploma or equivalent with 0-2 years of relevant experience
• U.S. Citizenship
• Strong technical skills
• Excellent problem-solving and analytical capabilities
• Preferred: Minimum 6 months experience in troubleshooting Apple Macintosh software and hardware in a customer service context
• Preferred: Certification in Microsoft Operating Systems
• Preferred: Understanding of SCCM for remote resolution and software installations
• Preferred: CompTIA Network+, A+, Server+, and Security+ certifications
• Must be eligible to obtain and maintain a Public Trust Clearance

• Provide comprehensive support for all onsite IT operations
• Work with support teams, help desks, customers, and technical staff to resolve issues
• Coordinate and execute maintenance tasks for networks and servers
• Identify recurring problems and propose solutions to minimize their impact
• Install, troubleshoot, and maintain a wide range of products and equipment
• Deliver technical support services, system refreshes, software integration, and operational assistance
• Diagnose and repair product malfunctions, order and replace parts as necessary
• Conduct onsite training for customer support staff
• Provide on-call support for technical issues via the ServiceNow ticketing system
• Collaborate with network services and software engineering to restore and enhance services
• Suggest system modifications to alleviate user issues
• Perform regular system maintenance, including hardware configuration and component management
• Install operating system updates through SCCM Software Center
• Offer remote support to telecommuting users
• Oversee user relocation requests and ensure device encryption
• Manage local on-site cabling tasks
• Support enterprise groups, including network and security operation centers
• Troubleshoot video conferencing and audio/video systems
• Assist with asset inventory and disposal preparations
• Contribute to gathering user support trends and handling high call volumes during peak times
• Fulfill additional tasks as assigned

• Hardware
• Support
• Network
• Security
• ServiceNow
• Citrix
• Mobile
• VPN

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At GovCIO, we are dedicated to transforming government IT through innovative services and solutions that enhance agency operations and citizen services. Located in Santa Ana, CA, we offer a collaborative work environment where every team member plays a crucial role in our mission. We believe in supporting our employees growth through a variety of benefits, including an Employee Assistance Program, corporate discounts, training assistance, and a flexible work environment. Our commitment to continuous improvement ensures that we invest in our people to achieve collective success. Join us and be part of this transformative journey.

last updated 35 week of 2026