Medical Assistant II

Mass General Brigham Healthcare Assistant

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions:

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean and sterilize instruments and dispose of contaminated supplies.

Qualifications:

• Excellent interpersonal communication and skills whether in person, via the telephone and/or in writing.
• Superior service attitude Compassionate and kind - Energetic and upbeat.
• Self-motivator - Works well both independently and as part of a multidisciplinary team.
• Demonstrates intellectual independence and initiative and has a desire to learn and develop new skills and better methods of completing work efforts.
• Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.
• Flexibility and proven ability to handle multiple tasks.
• Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook, reference management software.
• Excellent sense of humor.
• Comfortable in a practice environment/culture that promotes ongoing change toward process improvement.

Current Basic CPR certification required

EDUCATION: Minimum of high school diploma, GED or equivalent - Graduate of an MGH approved Medical Assistant program required

EXPERIENCE: 6-12 months Medical Assistant experience preferred.

WORKING CONDITIONS: Normal office conditions. Will be provided with computer and other equipment/supplies necessary to perform outlined duties. Minimal travel required to attend off-campus meetings and/or conferences.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.