BARISTA

Position Summary Century Casino Cape Girardeau is seeking an ambitious coffee enthusiast to join our team as Barista at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. The Barista will deliver delicious well‑crafted refreshments and warm customer experience. Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement. Come and help make Century Casino Cape Girardeau’s new hotel the entertainment destination in SE Missouri. Essential Position Duties & Responsibilities Customer Service Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resilience when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele. Operations Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios). Prepare beverages following recipes. Receive and process payments (cash and credit cards). Keep the coffee bar area clean. Maintain stock of clean mugs and plates. Check if brewing equipment operates properly and report any maintenance needs. Comply with health and safety regulations. Communicate customer feedback to managers. Compliance Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management; GM. Adheres to all gaming laws and regulations. Maintains strict confidentiality in all departmental and company matters. Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same. Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; shifts may change based on business needs. Performs other duties as assigned. Essential Physical/Mental Demands and Work Environment Physical Demands: Must be able to lift 40 lbs. Mental Demands Must be able to maintain professionalism during high‑volume business. Must stay calm under pressure. Must present solutions based on facts not feeling, and present long‑term solutions. Must be able to work in a smoking environment. Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels. Must be able to work in varying temperatures. Must be able to work independently with minimal supervision. Minimum Qualifications Previous work experience as a Barista or Waiter/Waitress required. Knowledge of sanitation regulations. Must be able to receive and maintain all required certification relating to the position. Must complete all required company training. #J-18808-Ljbffr