Customer Service Associate

Level Of Experience: Mid‑Level Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only) Work days/hours: M - F 8am - 5pm Position: Customer Order Management Location: Sparks, MD Duration: 12 Months contract Total Hours/week: 40.00 Shift: 1st Shift Client: Medical Device Company Job Category: Customer Service Job Description Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution. Duties And Responsibilities Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses Demonstrates knowledge of standard business practices and procedures Performs tasks related to pre‑sales service, order fulfillment and post‑sales service Addresses moderately complex issues Resolves moderately complex customer issues with minimal supervision Communicates complex information on products and services. Recommends alternate products to meet customer needs Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher‑level skills Applies knowledge and skills to a variety of standard activities Works with moderate guidance in own area of knowledge Education / Experience Bachelor's degree required - 2-4 years’ experience Strong communication skills Physical Demands May be required to travel up to 10% of time Computer Skills Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11i #J-18808-Ljbffr