Site Manager

What You'll Do

Lead & Develop the Team
As the senior on-site leader, you will:
-Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
-Build and reinforce a positive, growth minded culture grounded in company values(Based on the expectation to build a positive, growth minded culture)
-Conduct ongoing development conversations and ensure readiness of future leaders
-Ensure all staff follow safety, customer service, and operational standards consistently

Deliver an Exceptional Customer Experience
-Champion a welcoming, service-oriented environment where every customer feels valued
-Resolve escalated concerns and coach the team on best-in-class customer engagement
-Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance
-Own all daily operational workflow and ensure efficiency, accuracy, and safety
-Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
-Ensure the site consistently meets company standards for quality, cleanliness, and throughput
-Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results
-Set and manage site-level sales, membership, labor, and operational targets
-Lead sales initiatives, promotions, and team-wide upselling behaviors
-Monitor KPIs and adjust staffing, processes, or workflow to achieve results
-Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards
-Enforce all health, safety, and environmental protocols
-Ensure adherence to company policies, operating procedures, and quality standards
-Address risks, incidents, or equipment failures promptly and effectively
-Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications
Required
-Strong customer service mindset and excellent communication skills
-Demonstrated leadership, teambuilding, and performance management abilities
-Ability to operate effectively in a fast paced, hands-on outdoor environment
-Strong problem-solving and decision-making skills
-Reliable, self-motivated, organized, and capable of independently running all aspects of site operations(Expanded from reliability and eagerness to learn)
-Flexible schedule, including weekends and holidays
-Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)
-Previous site management or multi-team leadership experience
-Experience in retail, service, hospitality, or other customer facing roles
-Mechanical aptitude for overseeing equipment checks and maintenance
-Experience with sales-driven environments or membership programs
If you're ready to take the wheel and drive performance across a growing territory, we want to hear from you.